I was told the same thing, but you have to dig deeper. I informed the water and electric companies that I had a child and they moved fairly quickly (days). With the electricity, we scheduled an appointment and drove to AAE in Vega Baja - services turned on the next day. Now, that we've gone to Luma on the island this could be different. Water, I sent an email requesting service be transferred to centrotelefonico04@acueductospr.com. Call them and send all requested docs and it shouldn't take long at all. We have Liberty cable and again we got an appt fairly quickly. Again, we leveraged our son 😂😂 - it worked. Stay vigilante in asking to get it turned on quickly. I have been told that it may have been because of urbanizaciones we live in, but I find a pleasant attitude goes a very long way. I can dig up numbers if you'd like.