I am not familiar with your current provider is but if they are somewhat associated with VNPT then I can offer some history and advice. VNPT is a government provider and notoriously famous for poor quality service. As it is, since we have had this service in our "government" owned building where we have owned (apartment) and lived for the past 3 years, we have quite frequently either had very slow internet connection or no connection at all for long periods of time. For example, back in January from 8am on January 1st until the end of that month, we were without any service. During that time, I made several direct visits to their main office where personnel were told to tell me the same thing - that the overseas "cable is broken or that it had been cut". This was not new because the same thing had been occurring throughout 2014 as well during which time, we had even upgraded to the highest level of connection after being told that it would improve our service (ha ha, hee, hee). While I had made my visits to the VNPT central offices in D-1, I asked to speak to the primary administrator, head person, supervisor and boss and was told by several people there that they had no "boss" at their offices. Well, I must tell you that there are either many dishonest or very naive people or both who work in that office and through phone conversations with them that I have had many of. I have had many technical support workers come to our home in D-2 to look at and to "fix" our modem. Truth be it that there is nothing wrong with our modem, never has been and one time last year they even replaced our current modem at the time (with a new - no $ charge modem) just to suggest that there was nothing that they could do differently when the new modem didn't change the problem. They spent so much time on each occasion looking as though they were checking out everything in the system on 3 computers that we have and each time came up short only to complete their check with making a call to their central office to be informed to tell us that the overseas cable was broken (as if they did not know this before coming to us?). The latest episode has occurred this past week having been without service for the past 8 days (and counting). I have notified VNPT as I had during January that we would not make any payment for the time during which we were so inconvenienced by not having any service or with poor connection. When they come around to collect sometime this week or next, I will just refuse to pay the entire bill. More recently, we have spoken to many Vietnamese people who have told us of their horrendous experiences with VNPT (or government-owned internet disservices) and they have encouraged us to transfer to Viettel. This we knew and have wanted to do for so long, however, living in a government-owned building, we are limited from our options to transfer services but as I write to you now, my Vietnamese partner is having conversations with others to attempt to bring a better service to our building (or at least us). The final truth which you should know about is that a "broken overseas cable" is only one big lie. The more probable truth is that the government has, at times, been negligent or unable to pay its own bills with overseas internet cable contractors and the monies that many people continue to pay for poor or no services is only going toward paying off the government's debt.
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