@FindlayMacD
I would be interested to hear if there are any consumer protection ( probably zippy dip) laws in the Philippines when using a credit card.
I say this because here in the UK (the OP is a Brit) we have a wonderful piece of legislation that was passed in 2015 entitled the ‘Consumer Rights Act’. Essentially ANY purchase made between £100 (US$125) & £30,000 (US$ 38,000) is covered under the Act.
You are covered for a period of 6 years with a credit card (120 days with a Debit card). So for example anything purchased online can be returned to the supplier for no reason within 14 days. After that if its a faulty item, or is not ‘fit for purpose’ to use the jargon, can be returned.
Moreover (and this part of the legislation is really beneficial) Even if you pay £101 deposit on a card for a £25,000 car for example and the rest by bank transfer YOU ARE STILL COVERED FOR THE ENTIRETY OF THE FULL AMOUNT PAID if problems arise.
A case in point:
Last September I purchased a replacement Braun shaver cassette head from a Chinese website (via ebay for £25 instead of £50 from a UK store.) This was through my credit card. The cassette buckled after 9 weeks. Ebay refused to refund my account even though other users had the same problem.
I emailed ‘Lulu’ the Chinese (would be wouldn’t it ) seller quoting the Chinese Confucius proverb “ He who laughs last laughs longest”
Because the amount was under £100 I did not have an automatic right to a refund so went down the ‘chargeback’ route. The Filipina call centre girl in Manila (yeah right) said we need you to get the cassette analysed by a third party registered Shaver dealer to confirm that the foil is a fake.
For fear of upsetting the Forum Police I am not at liberty to state what my expletive was.
I then went down to the local branch of my bank here in Bath (HSBC) and demanded to see the manager who calls himself ‘Team Leader’🙄. I read the riot act to him. Given that I am a Premier account holder I requested £100 compensation to which he credited my account immediately and apologised.
What many UK punters (we’re all punters in this world) don’t realise is that you can appeal above your banks decision to the UK Financial Ombudsman for free. Quite simply if there has been a ‘breach of contract’ by the supplier they will rule in your favour and the bank has to cough up. It actually costs the bank or any credit card supplier a fee of £600 if they fight your claim. You nothing even if they find in the banks favour.
Why get so pissed off about £25 quid? Its the principle and for me I ended up having the last laugh with Lulu. As for eBay well I shall never use their service again. Credit card protections DO NOT Apply if you use Paypal. Always use credit card with eBay.
Findlay’s question specifically relates to Philippine credit cards so would be interested to know if there is any protection in place or indeed with other countries.
I suppose the answer is to use a UK forwarding mail address with your UK,bank which would allow you to keep your domiciled bank account and be protected by the above legislation. UK banks cannot deny a pensioner a credit card as it counts as age discrimination with one caveat: if you have a very poor credit rating they can refuse on these grounds but worth trying other credit card providers whose lending (which is effectively what they are doing) criteria are less stringent.
One of my debit cards is the US (great bank!) JP Morgan Chase. It has a facility on the app where you can check your credit rating in seconds. In fact everyone should do this at least twice a year to make sure there have been no frauds on your account which would act negatively on your rating.
By the way ‘Lulu’ is still trading on eBay..