Lucky Non Refund

Paul123

Active member

Member since 28 January 2018

Da Lat, Lâm Dong

Paul123

01 February 2021 16:58:15

Paul123

01 February 2021 16:58:15

Da Lat, Lâm Dong

Weird policy at Lucky supermarket store. other day I took a small kitchen appliance off the shelve to the cashier. When the cashier wrung it I noticed the price on the computer screen wasn't same as I had seen on the shelves. I asked the cashier to remove it, he called the manger who told me the store policy is no refund only exchanges. I replied but I've not brought it yet. It's still in the store and I have not even paid for it yet. I threatened to walk out and not purchase anything at all. Finally, he agreed to take the item off and I paid for my groceries and left. I'm still confused about Lucky's policy, was it just a one-off experience?

Warpoet

Active member

Member since 04 July 2017

Warpoet

20 June 2021 05:56:27

Warpoet

20 June 2021 05:56:27

It is Lucky's policy, even if you happen to grab the wrong item. You can exchange but no refunds. So watch what you grab as their stickers are not always paying attention, do there could be a different item mixed in.