Well I was on hold for over 5 hours and again on hold waiting to book flights as I cant do it on line as I have a Credit Shell. There new system is not working properly so in the mean time I keep missing the cheaper flights. I have sent 30 plus emails no response and when you finally get someone on the phone their english is bad or they don't have the authority to do anything. This is an absolute joke for a large company like this.
So frustrating as I cant go into any office here in Australia.