Customer Service Representative
Berlin
About the candidate
Location: Remote (Spain)
Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
Provide accurate information about products, services, and processes.
Resolve complaints and technical issues by troubleshooting or escalating to the relevant department.
Document interactions in the CRM system and follow up to ensure customer satisfaction.
Collaborate with other departments (Sales, Tech Support, Operations) to improve processes and overall customer experience.
Contribute to team targets such as response times, resolution rates, and customer satisfaction scores (CSAT).
Skills
Fluency in German (native or C1 ) and good command of English (B1–C1).
Previous experience in customer service, call center, or support is an advantage, but motivated newcomers are also welcome.
Strong communication and problem-solving skills.
Ability to stay calm and professional under pressure.
Job preferences
- ExperienceJunior
- Contract typesPermanent contract
- Working timePart time
- Language(s) spokenGerman (Mother tongue)
- Available from30 November 2025
Contact details
Make your relocation easier with the Berlin expat guide
The work culture in Berlin
When starting out in a new city, it's really important to understand the work culture before your first day at ...
Working in Berlin
Berlin is Germany's biggest city and Europe's second-highest populated city, meaning that it comes as no ...
Berlin's labour market
Berlin is the largest city in Germany, with over 3.7 million people. Eighty-nine thousand new individuals became ...
Building a professional network in Berlin
Berlin offers great networking opportunities to professionals from all kinds of sectors as the city hosts talented ...
Finding work in Germany
Germany is one of Europe's best countries to develop your career and gain international work experience. On ...
Setting up a business in Germany
The German government is very open to foreign investment. European citizens do not need special work permits or ...
Summer jobs in Germany
The summer season in Germany begins in June and lasts until the end of August. These three months of the year ...
Finding your first job in Germany
Germany is a promising place for young expatriates looking to obtain work experience in a wealthy European ...
Essential services for your expat journey
