How to deal with accidents and emergencies in Turkey

Updated 2020-05-25 14:17

Safety should be your number one priority at all times. Knowing what to do during an accident or emergency is crucial in Turkey and anywhere else in the world. You should know about the necessary steps to follow and the related procedures for your survival and wellbeing as an expat. It is always wise to be prepared before and after an accident. Therefore, emergency planning is vital, and the best way to do that is to know who to call and from what number to receive the necessary help asap in Turkey.

You should manage to remain calm after an accident. Remember that panic and hysteria will not make things any better, but they will sure worsen the situation.

Accidents with casualties in Turkey

If you are involved in a car accident in Turkey, there are certain procedures that you should follow. Before checking for any material damage, you should first check to see if anyone is physically injured, including yourself. If there are any casualties, then you should immediately dial 112 for an ambulance. Please note that it is not guaranteed that the person on the other end of the line will be speaking English. Thus, it is always a good idea to know the meaning of some specific Turkish words such as ¨kaza¨ meaning accident, and ¨yaralı¨ meaning casualty.

The operator might ask about your location to double-check. However, they usually see this information automatically from the phone you are making the call. In case if you are in a very remote location, and they fail to spot where you are, then just press on the ¨location¨ icon on your smartphone and figure out your whereabouts.

Call the free emergency line 112 for:

  • Serious casualties after an accident
  • Heavy bleeding
  • Heart attack
  • Diabetic coma
  • Suicide attempt
  • Poisoning
  • Epilepsy, and for other serious physical conditions

Public ambulances take longer to arrive, and they do not always have the necessary equipment. You can opt for a private ambulance when you have insurance from a private health insurance agency. The quality of the equipment in private ambulances improved significantly.

If you or one of the passengers have minor injuries, then you can also go to the emergency department of any hospital yourself as all hospitals are equipped and required to provide medical treatment for walk-in patients.

Accidents without casualties in Turkey

There is a special form in Turkey that is prepared by the government to be used in traffic accidents. It is called ¨kaza tespit tutanağı¨, meaning accident report document. This form makes it easy to exchange driver and insurance information. Just enter the details on the provided form. You can mark the impacted areas, the position of the accident, etc. All you need to do is to sign the document mutually afterwards.

Vehicle insurance in Turkey

Proof of vehicle insurance must be carried in the car at all times. To claim for the damages from your car insurance in the case of an accident, you should not be driving under the influence of alcohol or any other substances. If you are found to be the guilty driver who caused the accident, then you might lose points from your hull policy (Kasko Poliçesi). This would eventually increase the cost of the policy when it is time for the renewal.

Insurance premiums are relatively low when compared to Europe or the USA. It gets more expensive for drivers over the age of 70 and under 25. To make a claim, you need to provide a copy of the policy, official accident report, alcohol report, copy of the driver's license, and photographs of the accident.

Emergency situations in Turkey

Natural disasters and emergencies can happen anytime. You should always be ready to protect yourself and your family. Fires, earthquakes, floods, chemical spills, and other hazards require taking preventive measures before they occur. Even preparing a simple first-aid kit, and storing some clean water can make a big difference in the end.

You should contact AFAD to receive information regarding all kinds of national hazards, which was established in 2009 by the Turkish government to manage all kinds of emergencies nationwide. Especially during earthquakes and floods, it is best to reach to AKUT, which was established in 1996 to organize disaster search and rescue.

Emergency call numbers in Turkey:

  • Ambulance 112
  • Police 155
  • Traffic Police 154
  • Fire 110
  • Coastguard 158

You can also dial 0800 300 001 to find the on-duty pharmacy near your location.

 Useful links:

Garanti BBVA Mandatory Traffic Insurance
Insurance Association of Turkey
Disaster and Emergency Management Presidency
AKUT Search and Rescue Association

We do our best to provide accurate and up to date information. However, if you have noticed any inaccuracies in this article, please let us know in the comments section below.