Updated 10 months ago

When moving to Indonesia, it's important to not be flippant about your general well-being, as many issues can be avoided with a little preparation and research. If possible, try to establish a trusted contact whom you can contact for support while in the country, and try to stay informed about what to do in the event of an emergency.

Before you move to Indonesia, it's advisable to research the location of your country's nearest embassy or consulate. Most countries have a representative body in Indonesia, and this is not only a great way to keep updated as to requirements for living in Indonesia or protection in the event of an emergency, but they also often hold events where you can meet people from your home country.

It's also a good idea to familiarise yourself with the nearest healthcare institutions and make contact in advance with a doctor at an international clinic, such as SOS.

Likewise, if you have children, then you can make their move easier by getting in touch with international schools, or organisations that they may like to join, depending on their age and interests. This will help them to make friends quickly after arrival and settle into their new environment with the support of peers.

Medical emergencies

Indonesia is trying to develop its emergency medical services system, but with so many islands spread over such vast distances, it isn't always reliable. Consequently, in the event of an emergency, it's often better to seek your own means of transport rather than wait for a member of the emergency services to arrive.

However, if this isn't an option, try dialling 119 if you are in a big city and need an ambulance. Until 2016, the official emergency number on West Java was 118, so it may also be worth dialling this if you are in that region.

Healthcare institutions

Private and alternative services are generally the most reliable option if a medical emergency or issue arises. Once you have found your accommodation, then it's a good idea to work out which suitable healthcare institution is most convenient to reach, and see if you can immediately sign up as a patient so that they have your medical records on their system.

International SOS Indonesia is an example of a reputable clinic that specialises in helping foreigners. It manages three clinics in Indonesia — two in Jakarta (Cipete and Kuningan) and one in Bali, and offers high standard facilities as well as emergency units that provide 24/7 assistance. Below are the details:

SOS Medika Klinik – Kuningan

Menara Prima, 2nd Floor
Jl. DR Ide Anak Agung Gde Agung Blok 6.2
Kawasan Mega Kuningan
DKI Jakarta (Kuningan)
Tel: 62 21 5794 8600

SOS Medika Klinik – Cipete

JL Puri Sakti No. 10 Cipete
Jakarta Selatan
Jakarta (Cipete)
Tel: 62 21 750 5980

SOS Medika Klinik – Bali

Jalan Bypass Ngurah Rai
505 X Kuta
Tel: 62 361 720 100

Other emergency response numbers

Search and Rescue (SAR) – 115

Natural Disaster Command Centre - 129

The number for the fire department is 113. However, if you have problems calling this number in Jakarta, try calling a specific department directly for help:

North Jakarta : 021-43931063
South Jakarta : 021-7694519 or 7690825
Central Jakarta : 021 6344215 or 6328576
East Jakarta : 021 85904904 or 8591113
West Jakarta : 021 5483113

Security services

Police (General Emergencies) - 110/112 (SMS 1717)

Police (Jakarta) - 62 21 523 43 33

Tourist police (Jakarta) - 021 526 4073

Police (Bali) - 911 754 599 224 111

Tourist police (Bali) - (0361) 754 599 / (0361) 224 111


The international dialling code for Indonesia is 62, so you should tell your friends and relatives to dial 00 62, followed by your local phone number (without the first 0) to reach you while you're living in Indonesia.

If you are in Indonesia and wish to make a local call, dial the relevant area code, such as 021 for Jakarta and its suburbs, followed by the number.

If you are in Indonesia and wish to make an international call, then codes may depend on which service provider you have, so be sure to find out when you are signing up for a contract.

We do our best to provide accurate and up to date information. However, if you have noticed any inaccuracies in this article, please let us know in the comments section below.