Important contacts in Indonesia
Before moving to Indonesia, it is advisable to primarily locate your country's embassy or consulate. Most countries have a representative body in Indonesia, which can be useful in case of emergency.
In Indonesia, you should also familiarize yourself with the nearest health facilities and make contact in advance with a doctor at an international clinic, such as SOS Medika in Jakarta.
Likewise, if you have children, depending on their age and interests, you should make it easier for them to choose the international school or groups/associations they would like to join in Indonesia. To help you into that, do not hesitate to contact Indonesian schools and request all necessary additional information. This will facilitate your kids' integration into their new environment in Indonesia.
Medical emergencies in Indonesia
Indonesia is working hard to develop its emergency medical services system. This is a complex task for an archipelago that is made up of 17,508 islands, of which approximately 6,000 are uninhabited. Therefore, in case of an emergency, it is often better to seek your own transportation rather than wait for an ambulance to arrive.
Since 2016, there has been only one emergency number in Indonesia, 112. Ambulance, police and fire departments are all reachable via this number. It is accessible in around more than a hundred cities in the country. After calling this number, you will be directed to a menu where you can select the desired service.
Health institutions in Indonesia
Private and alternative services are usually the most reliable in case of an emergency or medical problem. Once you have found your place of residence in Indonesia, locate the nearest health facility and immediately register as a patient. This way, you will already have a medical record and will be better taken care of in case of emergency.
International SOS Indonesia is a well-known clinic chain for expatriates. It consists of three clinics: two in Jakarta (Cipete and Kuningan) and one in Bali. The facilities are modern and their emergency units provide 24/7 assistance.
SOS Medika Klinik - Kuningan
Menara Prima, 2nd Floor
Jl. DR Ide Anak Agung Gde Agung Block 6.2
Mega Kuningan Area
DKI Jakarta (Kuningan)
Tel: 62 21 5794 8600
SOS Medika Klinik - Cipete
JL Puri Sakti No. 10 Cipete
South Jakarta
Jakarta (Cipete)
Tel: 62 21 750 5980
SOS Medika Klinik - Bali
Jalan Bypass Ngurah Rai
505 X Kuta
Bali
Tel: 62 361 720 100
Other emergency numbers in Indonesia
Search and Rescue (SAR) - 115
Natural Disaster Command Center - 129
Fire Department - 112
In case of problems reaching this number in Jakarta, try calling a specific service directly for help:
- North Jakarta: 021-43931063
- South Jakarta: 021-7694519 or 7690825
- Central Jakarta: 021 6344215 or 6328576
- East Jakarta: 021 85904904 or 8591113
- West Jakarta: 021 5483113
Security Services
- Police (General Emergencies) - 110/112 (SMS 1717)
- Police (Jakarta) - 62 21 523 43 33
- Tourist Police (Jakarta) - 021 526 4073
- Police (Bali) - 911 754 599 224 111
- Tourist Police (Bali) - (0361) 754 599 / (0361) 224 111
Telecommunications in Indonesia
The international calling code for Indonesia is 62. To call you from abroad, one will have to dial 00 62, followed by your local phone number (without the first 0).
If you want to make a local call in Indonesia, dial the corresponding area code, such as 021 for Jakarta and its suburbs, followed by the phone number of your correspondent.
When you want to make an international call from Indonesia, be aware that the codes will depend on your service provider. Please contact customer service for further advice.
