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Accommodation Service Executive - Indonesian

Booking.com
  • Posted last week
Contact
  • Experience

    Junior

  • Working time

    Full time

  • Language(s) spoken

    Indonesian

Description
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Description:

This is a unique opportunity be part of Booking.com's very first team at our 4th Customer Service Site in Asia Pacific - Bangkok, Thailand. We are looking for Indonesian-speaking Accommodation Service Executives to join our dynamic, pleasant and international work environment and will provide a culture that is open, creative and performance-oriented Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work.

As an Accommodation Service Executive, you will be working in different shifts and will be acting as an intermediary between accommodations and customers.

Main Responsibilities:

First point of contact for accommodation partners , answering questions and queries, taking action as needed;
Day-to-day communication with partners by telephone and e-mail;
Building productive relationships with partners by delivering a high level of service;
Liaising with Account Managers, Senior Account Managers and Area Managers with regards to registered accommodations;
Dealing with the settlement of complaints from accommodations and customers.
Requirements:

Has excellent communication and problem solving skills;
Pro-active, takes ownership, has sense of responsibility, independent and customer friendly;
Is passionate about helping customers and accommodations;
Fluent in both written and spoken English and Indonesian;
Experience within travel industry is a plus;
Experience gained within customer facing business environment is a plus;
Available Full-time (40 h/week) and flexible in work schedule;
Available to attend a full-time (3 weeks) paid training;
Eligible to work in Thailand
This role will start in Q1 2017
What Booking.com will offer you:

An exciting opportunity to be part of Booking.com's very first team at our 4th Customer Service Site in Asia Pacific;
Full time (3 weeks) paid training;
International working environment;
Convenient working location within Bangkok (next to Phra Ram 9 MRT Station);
A premium remuneration package (including quarterly performance-based bonuses);
Daily catered lunch that will be provided by Booking.com;
Medical benefits
Work schedule provided 4-6 weeks in advance.

Fabian Ong
Fabian Ong
Booking.com
Contact
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