Dutch Customer Service Representative - Google Ads

Posted 2 weeks ago
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Contract types Permanent contract
Working time Part time
Salary range 11,858.65€ gross/year
Description

Teleperformance is worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 190,000 people working in over 75 languages, across 311 contact centers in 65 countries, operating across all business sectors and all continents on behalf of major international companies. At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.


Responsibilities

- Provide frontline service to customers and route their calls to the appropriate department
- Provide a friendly and efficient service in answering customer queries
- Ensure agreed KPIs are met
- Perform duties in a compliant manner in accordance with policies and procedures
- Develop and maintain a working knowledge of our products



BENEFITS
- Part-time contract, from Monday to Friday, 22.5 hours/week, from 13.30 to 18.00
- 1 week of initial training
- A permanent presence of coaches who will facilitate your personal and professional development
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- International business casual environment
- Full time role - Monday to Friday
- Long Term Contract
- Competitive Benefits package!

Skills
REQUIREMENTS
- Native level of Dutch
- Ability to speak and write English fluently
- Excellent customer focus and the ability to work to tight deadlines
- IT literate - Previous Salesforce.com knowledge an advantage
- Excellent time management & telephone etiquette
- Highly professional written and verbal communication skills
- Proactive – can work with minimal supervision
Diplomas
Minimum of 2 years customer services experience, preferably in a similar industry
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Contact
Sara Sanchez
Sara Sanchez
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