Customer Service Specialist – German Speaker | Gdańsk or Szczecin, Poland

Are you fluent in German and looking to build your career in an international environment? We are hiring German-speaking Customer Service Specialists to support well-known global brands in sectors such as travel, accommodation platforms, and financial services.

This is an on-site role in Gdańsk or Szczecin, with long-term career opportunities, full training, and relocation support for candidates moving to Poland.

�� About the Company

Our client is a leading global outsourcing and customer experience provider, delivering customer service, sales support, back-office operations, and technical assistance for international brands. The company operates in multiple languages and supports clients across various industries, always focusing on high-quality customer experience.

�� Your Role

As a German-speaking Customer Service Specialist, you will be responsible for supporting customers via phone, email, or chat, depending on the project. You will handle inbound inquiries and provide professional, friendly support.

Depending on the project, your responsibilities may include:

Supporting customers of international travel / accommodation platforms or banking & financial services

Handling inquiries related to reservations, accounts, payments, or services

Providing clear and accurate information to customers

Resolving standard issues and guiding customers to solutions

Ensuring a positive and professional customer experience

�� No prior industry experience is required – full training is provided.

�� Candidate Profile

German language: very good level (C1 or native)

English: communicative level

Good communication and problem-solving skills

Customer-oriented mindset

Availability to work on-site in Gdańsk or Szczecin

EU passport or valid residence/work permit for Poland

Part-time opportunities may be available for selected projects.

⏰ Working Hours

Full-time roles (part-time possible depending on project)

Shift-based schedules (Monday–Sunday, 5 days per week)

Typical working hours between 07:00 and 22:00/00:00, depending on the project

Some projects offer the possibility to move to a hybrid model after the initial on-site period

�� Salary & Benefits

Salary depends on project and location, but typically includes:

Monthly salary: around 7,500 PLN gross/month (employment contract)

Performance-based bonus (up to 5% or approx. 800 PLN/month)

Attendance bonuses (up to 3,000 PLN, project-dependent)

Additional benefits:

Employment contract

Private medical care

Paid training and onboarding

International work environment

Stable, long-term cooperation