Quality Assurance Management
London
About the candidate
Accomplished operations and quality leader with 27 years of experience in financial services, specializing in risk, compliance, and end-to-end business process optimization. Proven expertise in Quality and Business Process Management with a strong focus on AI integration, operational excellence, and customer experience. Recognized for designing and scaling sustainable frameworks that improve alignment, accountability, and business outcomes. Experienced in collaborating with global teams to navigate change, address operational challenges, and raise performance in CSAT, FCR, and quality metrics.
Job preferences
- ExperienceSenior
- Working timeFull time
- Language(s) spokenSpanish (Advanced), English (Mother tongue)
- Available from23 August 2025
Contact details
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