Technical Support with German (Remote) - (m/f/d)

Imagine starting a new chapter in your career – in an international environment that truly supports and encourages you. As a Customer Advisor (m/f/d) with German skills, you'll be the person customers turn to for help, answers, and smooth solutions. You'll handle inquiries, resolve issues, and make sure every customer ends the conversation with a positive experience.

With us, you'll enjoy a modern workplace and real flexibility – work in a remote model after completing the training period with the schedule that fits your life best – 4, 6, or 8-hour shifts. If you're eager to learn, enjoy a dynamic and innovative environment, and want to be part of an exciting new project, this is your chance to join us.

What you will be doing:

• Verify customer identity

• Conduct line measurements

• Provide technical support for the customer on their home network

• Arrange hardware replacement

• Book a field service appointment

• Check with other departments about the status of the problem (by phone and in writing)

• Offer alternative services (emergency phone, quick-start router, data volume)

• Conduct sales discussions

What you need to succeed:

• Good written and spoken German (C1 level)

• Previous experience in similar role

• Team-oriented approach, as we work in project teams

• Strong service and consulting orientation

• High level of commitment and communication skills

• Strong communication skills

• Punctuality and reliability

• Willingness to learn

What's in it for you:

1. Flexibility that works for you – enjoy our remote model after training period
2. Financial stability – performance-based bonuses once you're fully onboard.
3. Extra opportunities to shine – join project initiatives and earn additional rewards (both material and non-material).
4. Stay fuelled and focused – benefit from meal vouchers every month.
5. Take care of your health – with supplementary medical insurance.
6. Bring a friend, get rewarded – our referral bonus program gives you extra perks when you recommend new colleagues.
7. Thinking of relocating? – we'll support you with an accommodation bonus!
8. Work-life balance that matters – friendly teams, supportive leaders, and a positive atmosphere.
9. International experience every day – collaborate in a diverse, multinational environment influenced by British and German culture.
10. Inclusive employee networks – join communities that celebrate diversity, where you can connect, share, and learn.