Community Operations Specialist/Manager
Singapore, Singapore
Description
Seeking a culturally fluent Community Operations Specialist (APAC) to lead user engagement and community growth across key APAC markets, including Southeast Asia, Japan, Taiwan, South Korea, Hong Kong, and Macau. This role is based onsite in Singapore.
Responsibilities：
• Build and manage community channels across APAC using regionally preferred
• platforms (e.g., LINE, WeChat, WhatsApp, Telegram, KakaoTalk, Facebook Groups)
• Monitor sentiment, engagement metrics, and overall community health to identify growth
• and retention opportunities.
• Channel user insights into broader product, growth, and go-to-market strategies.
• Design and execute localized content, events, and campaigns tailored to different local
• user segments.
• Identify, recruit, and collaborate with local brand ambassadors and advocates to scale
• community impact.
• Localize global campaigns to align with market-specific tone, behaviors, and cultural
• preferences.
Skills
• 2 years of experience in user community management, marketing, and operations in the
• APAC region.
• Fluency in English and Chinese.
• Strong knowledge of country-specific social/community platforms and user preferences.
• Strong self-management ability and cross-functional collaboration skills.
• Proven ability to plan and scale grassroots community programs.
• Intercultural sensitivity and the ability to adapt brand voice for different markets.
Diplomas
• Experience in the tech industry (AI hardware and/or software).
• Proficiency in Japanese and/or Korean.
• Previous involvement in building local ambassador or moderator programs.
• Familiarity with regional data privacy regulations (e.g.PDPA in Singapore, PIPL in China)
Job offer details
- ExperienceSenior
- Contract typesFixed-term contract
- Working timeFull time
- Language(s) spokenMandarin (Fluent), English (Fluent)
- Start date02 September 2025
Contact details
ACTalent Solutions
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