Customer Service (Native Taiwanese) - Based in Cyberjaya, Malaysia - Call Centre
Cyberjaya, Selangor, Malaysia
Description
Job Scope:
- Ensure service delivered to our customers meets contractual KPIs.
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Job Requirements:
- MUST be Native Taiwanese.
- Open to relocation to Malaysia.
- Degree holder in any field.
- Communicate in both English and Mandarin.
- Min 6 months BPO Customer Service experience.
Job offer details
- ExperienceJunior
- Contract typesPermanent contract
- Working timeFull time
- Language(s) spokenMandarin (Fluent)
- Start date03 March 2026
Contact details
Timesconsult
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