Agent service

We are seeking Customer Service Representatives that share our passion for providing service excellence. At we are driven by our passion for people: Our clients, their customers, and our amazing team of service representatives! Responsabilities: • Strong desire to be helpful and take ownership to resolve customer situations • Identify root cause of inquiries by asking probing questions to determine the best solution • Provided customer relationship management tool to research inquiries and document customer interactions • Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems • Maintain required product knowledge to deliver best in class service • Exhibit a positive attitude and bring enthusiasm to work each and every day • Proven record of great attendance and demonstrating skills as a team player Skills and qualifications - Hard and soft skills: • Excellent interpersonal and verbal skills, clear diction, tone, and knowledge/use of proper grammar • Ability to explain complex, step-by-step processes to customers over the phone • Ability to multitask by reading, typing, and navigating through applications while speaking with customers • Must be able to communicate effectively with customers, management, and co-worker