When preparing for a move to Luxembourg, there are certain essential tasks, and one of them is arranging your telephone and internet services. If you're in this situation and seeking information about telecommunications in the Grand Duchy, this article is tailored to meet your needs!
Setting up a landline in Luxembourg
When you apply to connect to the fixed telephone network in Luxembourg, you'll choose between a standard analog line or an ISDN line. The analog line offers basic features like call forwarding and fax services. Conversely, the ISDN line is a digital option that allows simultaneous communication and provides multiple phone numbers, making it an excellent choice for businesses. Individuals, on the other hand, generally opt for a bundled Internet offer that includes a landline—although fewer and fewer households choose to equip their homes with a telephone.
Internet services in Luxembourg
The primary Internet service providers in Luxembourg offer broadband packages using either ADSL or optical fiber. Their technicians are typically available to visit subscribers' homes to install the modem and, if necessary, establish a Wi-Fi network. Furthermore, Internet TV is an option if the residence is connected via ADSL or fiber optic technology.
It's worth noting that some providers offer complete unbundling of the fixed telephone line, allowing it to be included in a subscription that covers both the fixed cable, Internet, and mobile telephony services. Internet subscription costs are generally quite high—around €60 per month on average for a speed of 1 Gbit/s—although various providers regularly offer special deals that are a bit more advantageous.
Regarding public Internet access in Luxembourg, "Internetstuffen" provides public Internet access points where users can access computers at reasonable rates and even print and scan documents. However, the primary mission of these spaces remains digital training, and not all of them are accessible to the general public. Additionally, Luxembourg boasts an extensive Wi-Fi network called HotCity, which allows residents and visitors to access the Internet and municipal web services in specific cities.
Mobile telephony in Luxembourg
Luxembourg has three primary cell phone networks: Post, Tango and Orange, even though there are other providers. Each operator offers a range of packages and prepaid cards. Furthermore, Luxembourg Online serves as a mobile virtual network operator, offering mobile telephony services.
It's interesting to note that some mobile operators are expanding their services into the fixed telephony and Internet markets as well. They do this to improve customer loyalty and provide bundled subscriptions encompassing multiple services in a single package.
Telephone and internet subscriptions in Luxembourg
The process of obtaining a fixed-line, mobile, or Internet subscription in Luxembourg follows the exact requirements for all operators. Visit a branch of your chosen operator with documents such as proof of identity, proof of address, and a bank statement. Depending on the specific policies of the operator, additional documents may be necessary, so it's advisable to inquire with the operator when signing up for the service. Some providers also allow you to open a line through their website.
The Letzcompare site allows you to compare all Internet and mobile offers in Luxembourg to choose the one best suited to your needs.
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