Embaressing moment on Arriva Bus

redmik wrote:

Just a thought, if you cannot get details of inspector etc due to unwillingness or language issues, just take a photo of them with your mobile phone and send that in.

and potentially run the risk of a battering - as theyre not exactly renowned for their diplomacy are they!!!

personally id stand up to them and wait for police whilst the other passengers get miffed at the delay or whatever - but thats not always suited to everyone - so it may be better to pay and take the matter up with Arriva directly - assuming you can identify the culprits.

rooikat wrote:

Yes it does, because the original comment by Angela was that the local councils can't use the new EID numbers in their computers to issue the 'oldies' travel card and we have realised why that is the case. If it's not of importance to you then why bother to comment - here we go again!

Which is why I wrote 'I'd say its more to do with the design of the data bases they are using for eID and groupings.'
Also what you wrote was 'just a guess' - no substantial theory or evidence.

And then I asked the question 'But basically, does it really matter?' to trigger off a response or two in search of a possible sensible answer.

[Moderated: Off topic]

If you are going to 'moderate' i.e. censor my posts then please also apply the same criterion to the posts that I have to respond to in this way. See above that facetious and patronising comment 'here we go again' - thank you.

georgeingozo wrote:

Its not do do with problems of inputting the number into the computers

Local councils have been told to stop issuing karta Anzan cards to foreigners as the eResidency card replaces them (as well as replacing the old ID card and the residency permit). Same will happen with Maltese when they eventually get their new cards.

As I thought also George and I have seen an official document stating that but I can't for the life of me find it right now.
I know I read it as when I first applied for an appointment in May, I suggested an appointment date after my 60th birthday so that the task could be completed in one attempt, rather than have to go back to have it amended later.
My theory as perhaps another factor could have been the data bases is depending upon what systems they use, the memory for each entry available (older systems are limited)and thus how many digits can be entered, was just an idea, which is why I stated 'I'd say' thus implying it was a guess.
It seems, that as usual it is a lack of communication between managers between departments.

toonarmy9752 wrote:

redmik wrote:

Just a thought, if you cannot get details of inspector etc due to unwillingness or language issues, just take a photo of them with your mobile phone and send that in.

and potentially run the risk of a battering - as theyre not exactly renowned for their diplomacy are they!!!

I may have worked in the British Embassy (Paris) for four years, however, what I did learn is that this 'diplomacy' malarkey can work both ways.

If they wouldn't give me their name, I'd take that picture.

MikeInPoulton wrote:

If they wouldn't give me their name, I'd take that picture.

Ditto

angela lister wrote:

Well the latest regarding the above is quite a shock, I received an email from Veronica Borg (customer care, Arriva Malta) stating "the elderly person's rate applies to persons who are in possession of a valid Kartanzjan card issued in their name by the government of malta. Persons over sixty years or age that do not produce this will be charged the full adult fare.........so we are back to the very beginning.....

this is beyond belief....and makes matters worse that even Arriva  or maybe just this one member of staff - havent been informed by the Gov what is and isnt acceptable....NO REAL SUR[IRSE THOUGH.

maybe you should go right to the top of the tree at Arriva

angela lister wrote:

Yes and try to remember to keep on smiling next time an inspector threatens us.....Im literally going around in circles here yeah so maybe grin and bear it and pay the full fare

Hi Angela

you are indeed made from stern stuff and I applaud your strength, however.........and it keeps creeping in, what is with these "inspector threats"?

Are they intimidatory, bullying or passive aggressive?  How exactly are these threats/motions made?   Is it because of your age (stands back) do you think?..... or do you think they would try the same with a big fella like Toon, say?

I'm just trying to get my head around it........just in case I am in that position in the future.

Mike

georgeingozo wrote:

Missed your letter Angela - looks like it was one that appeared in the printed version only

If you go to the Times on line and look at the "letters" section its on there, with loads of comments.