For my personal bank account I have an app on my phone. For the company business account this is not available. So only internet banking (for which I had to pay 4700 Baht extra to be able to have it) is available (besides manually filling out a form at the counter.
Beside many details that make one’s life really hard (as far as banking goes), See below, the major issue is that in my account activity only displays "Transfer from A/c at Other Bank" when it comes from another bank or just" Transfer" when it comes from the same bank.
It does not list which bank, it does not list the name of the person/company that wired the money and it does not display the content of the notes field that one can enter when wiring. If I want to know the details, I have to call my subsidiary and ask them. They then answer “within 7 days”. Crazy.
Other things that make your life difficult:
- To log on I need my 10 digit Company ID (which I cannot cut+paste but I MUST type on so I generate errors)
- Besides Password and User id I also need a 6 digit token that I generate with a token generator. To enter the number I cannot just type it in. I have to click on a numeric field where each time the numbers are displayed in another position
- I cannot just transfer to an account. To be able to transfer I MUST create a new recipient. Even if it is going to be only a one time transfer. For the recipient to be valid I need: Name, Bank, Branch code, account number, the exact address, the zip code AND yet another token to be generated by the token generator (go find out your branch code. It’s on your bank book by the way).
- I cannot just have a QR code that a customer in the restaurant could scan to pay (we meanwhile ordered a credit card terminal that can generate a QR code)
- I have no way to pay at Makro (or elsewhere) from our company account. No App. Or I have to come with a laptop and the token generator.
- The transfers I do are not immediate and actually cost money (transfer fee)
- To get information that a transaction happened, I had to order an SMS service (2 page A4 form). Costs 299 per year (for each phone number you want to alert)
Without naming the bank (which is one of the biggest if not the biggest
): does anyone have a business account in a bank that is a bit more user friendly?
Does anybody even know why the bank would not display the name of the person wiring?
As an anecdote: a company we bought a service that was 700 baht per month had us wire 703.59. “3.59” being the way they could identify us as a payer (since they had several hundred customers wiring the same amount).