Looking to open Small Call Center to grow my company

1POSTS

16 years ago

Hey guys I need some help.
I have been looking for a call center company in Philippines.

I got some quotes but the price just does not make sense, compare to what I hear these workers are getting paid.

After doing some reading it looks like I can rent a temp office that is all set up for calling.(desks, computer, phone system) All I would need is workers.

I would like to start with 5 workers. I need superstars, willing to pay premium but I want the best.
I'm told average caller makes 12000-16000. Willing to pay 22000-25000 + bonus.

Looking for suggestions, what fees are there for phones, taxes,
I think I'm missing something I don't know what.
please help Thank you

11 members reacted to this post

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odydelamerced New member

7POSTS

16 years ago

Hi,

Another way is to source qualified employees yourself. You can advertise online and, after shortlisting the respondents based on their resumes you may interview them online or by phone.

Or you can ask help from professional headhunters. Some good ones work individually and not as a company. You can try linkedin.com to find one.

2 members reacted to this post

Call Expand Inc. Member

2POSTS

16 years ago

Hi Eugene,

I have been starting up small businesses here in Manila for offshore clients, I have a Team, Facilities and the Infrastructure to start you off.

Will wait for your reply.

Thank you.

1 member reacted to this post

SouthSea Beauty Active member

37POSTS

15 years ago

Hi Eugene,

I am just checking in if you still need help with the call center reps.

We are a software and web design company based in the US with a subsidiary here in Makati City, Manila PH. We have our call center arm with experienced agents in line with business development, lead generation and appointment setting. We usually cater to our existing clients but we can also work with you if you are willing to outsource this task.

You won't go wrong if you choose to hire us. We'll take care of everything from recruiting, training and setting up workstations with internet and phone that your dedicated agent can use.As the owner you can talk to them and work with them closely to make sure they work hand in hand with you.

We've been doing this for many years now and we'd be happy to help you as well.

Please feel free to contact me or visit our website at telehelpers.com.

Thanks,

Jenny

pinaymentor ViP

160POSTS

15 years ago

It all depends on what type of call center are we looking at here. What kind of qualifications are you looking for? There are ways to help you save money on setting up call centers. Again, it all depends on what type of business, what type of work, and how much is your budget for a local office. Some people here mentioned about doing call centers outside Metro Manila. That is fine, as long as you have a trusted person who can manage it and look after your best interest.

I've had people worked for us for more than a year and they all worked from home. Again, it will all depend on your requirements.

Sincerely,
Pinaymentor

leo_globalemployment Member

3POSTS

14 years ago

[Moderated: No free ad on the forum. Please register in the business directory]

iteleici Member

3POSTS

14 years ago

We can help you...you may contact us

-US number 954 - 380 - 4763
-Philippines (o2) 655 9439
-Skype - iteleici

iteleici Member

3POSTS

14 years ago

We can give all the details depending on your needs...if you really want to start a call center in the Philippines we can help you...please call us.

iteleici Member

3POSTS

14 years ago

Do you have a phone number so that we can talk and discuss everything for you?

jeanlyster Member

1POSTS

14 years ago

#10

hello sir, i can help u and i have some connections. u can email me pinaysinglemom@yahoo.com or ad me on facebook. my husband is an american and some foreigner friends here in philippines. we are in call center industry Ortigas and Libis area. add me on my facebook account this is the link http://www.facebook.com/profile.php?id=100000759507488 or Jean Lyster, Thank you

DelC_Anglo Member

3POSTS

14 years ago

#11

I'm looking for expats who want to work from home for an online community portal, a bonafide company - no scam, no shortcuts, just hard work and a great product. As social media aided the demise of dictatorships in the Middle East, why not invest in an online franchise to be part of the future.

For anyone interested, you can message me for details.

rsrexpat Member

20POSTS

14 years ago

#12

To DelC_Anglo:

Are there really expats here that are looking for a job? Possibly not. Anyway, Please send me a PM if you want proffessional advice on Call Centers. I own one. I also had a show called "call center talk" see it on youtube. keywords, [b]call center talk.

Thanks

1 member reacted to this post

AlaineJones New member

9POSTS

14 years ago

#13

HI,

I am planning to open up a small scale call center business here in eastwood. I know how promising the industry is however can somebody give me a heads-up in so far as technicalities are concerned?

Looking forward for your favorable responses!

God Bless,
Alaine

1 member reacted to this post

jhen27 Member

3POSTS

14 years ago

#14

AlaineJones wrote:
HI,

I am planning to open up a small scale call center business here in eastwood. I know how promising the industry is however can somebody give me a heads-up in so far as technicalities are concerned?

Looking forward for your favorable responses!

God Bless,
Alaine

Hi alaine if you looking for a call center I am selling my call center located in cyber one building in libis it's a 50 seat,all equipments are included asking is 1.5m only contact me if your are interested 09178239998

leo_globalemployment Member

3POSTS

14 years ago

#15

Hello,

I am also planning to open up a small call center here in Cebu City, Philippines together with an american cisco certified geek as a partner. If you would be interested just send me a message.

Regards,

Leonardo Paul Jr.
639065870265

CharlesHarman Contributor

157POSTS

14 years ago

#16

Chris Ducker is a British expat living in Cebu City, find his blog here: virtualbusinesslifestyle.com Get on his mailing list then you can email him right from his automated email system and he does read his mail. I have contacted him myself this way.

jhigbee Member

1POSTS

13 years ago

#17

I need to start a call center ASAP. I don't have experience with setting up the infrastructure so I need someone who has already done that and for a very reasonable price. Then I would like to resell those services to clients here in the United States.

1 member reacted to this post

gsmfast Member

2POSTS

13 years ago

#18

important im looking for a partner in philippines i need to do some business with someone in a call center.You can make good money contact me
msn. taariqmajid1@hotmail.com
yahoo- gsmlocks@yahoo.com
skype - gsmlocks2

protogama Active member

78POSTS

13 years ago

#19

@ eugenedna, for current Contact BPO business tendencies in the Philippines simply check on high street job websites, such as bestjobs.ph, jobstreet.com.ph or monster.com.ph, which are literally bubbling with contact centers' all-level salaries suggestions, best training facilities, and major companies involved. Also, glassdoor.com proves perfect for the employees' anonymous feed-backs and reports on particular companies. Unless you are well prepared you might end up with another one-night-survivor Sari-Sari-like one, where it all starts, of course, with disappointing your clients and loosing them to fierce competitors within the industry.

petrih Active member

55POSTS

13 years ago

#20

If you are planning on building a ccall centre, do in the province. Your employees will be more reliable and stay with you longer and your costs starting from rentals are cheaper.

In Metro area people are jumping easily from one job to another if there is a better deal coming up. In the province people are more loyal to employer.

eugenedna wrote:
Hey guys I need some help.
I have been looking for a call center company in Philippines.

I got some quotes but the price just does not make sense, compare to what I hear these workers are getting paid.

After doing some reading it looks like I can rent a temp office that is all set up for calling.(desks, computer, phone system) All I would need is workers.

I would like to start with 5 workers. I need superstars, willing to pay premium but I want the best.
I'm told average caller makes 12000-16000. Willing to pay 22000-25000 + bonus.

Looking for suggestions, what fees are there for phones, taxes,
I think I'm missing something I don't know what.
please help Thank you

1 member reacted to this post

Red Raven New member

4POSTS

13 years ago

#21

Hi, my name is Nonie Vales, I don't know if I would be of much help, but my ex-gf was a star call center employee by HSBC and in fact was sent to Singapore at some point to help there. I have been personally looking for a business to start here in the Philippines, but it's been hard since all my resources were all left in the States to my ex-wife. Anyhow, I am a retired Toyota employee. I was with the company for 24 years in charge of the Data Center Computer Operations. I don't really intend to go back in the field, but if you really want to start a business here, as long as I will not be tied up like a full-time slave again, we can exchange ideas. Let me know. Email me first and then we can chat if you like. My email address is nonievales@yahoo.com

bootsuu Member

2POSTS

13 years ago

#22

Hi am Helen and i was an expat in UAE before for almost 20 years. I know the situation that you are in.

There are legalities you have to consider in putting up a call center in the Philippines.

First open you have to open a company here.the law requires the 75% ownership should be owned by a Filipino and 25% in your name.
that will not be problem if you have a trusted Filipino friend you can use and make a side agreement with him regarding the issue.

To open a company and do not someone to help you with the documentation and processing of the licence you can hire a consultant to do everything for you.This is advisable to make the processing easier and faster for you.

The consultant will also help you find an office according to your budget. They will also inform you regarding the other legalities her including taxea and labor law.

why I am telling you all this because you might need staff and maybe I can work with you.

If you need more information where I can help yo this is my contact details:

Helen Neptuno
email address : lenarlante@gmail.com
telephone : 00639267270134

Good luck.
Helen

flipicaneze Active member

29POSTS

13 years ago

#23

Next summer I will be moving to the Philippines for school and could use the extra money to survive. What is the frequency of that salary?

East99 Member

1POSTS

13 years ago

#24

[Moderated]

allorinvan Member

1POSTS

13 years ago

#25

you can have me as 1 of the 5.

3 years sales for US account and a year for Australian sales

annalyn22 Member

1POSTS

13 years ago

#26

hi... iam also in the same situation. my husband is planning to put up a call center business here in the philippines. he already have a business partner that can provide all the finances. so my husband will be the industrial partner since he's been in the call center for almost 4 years but as an agent.. we already have the place, 10 computers and the internet connection, but we dont know where we can get a campaigne or account. please help us, this is a good oppotunity for our family to earn a living.. thanks in advance

SouthSea Beauty Active member

37POSTS

13 years ago

#27

Hi annalyn,

Having a call center is indeed a good opportunity to earn a living for your family however it is not that easy. There are several things that you need to consider in setting up a business.

First and foremost, do you know your target market? Are you planning to cater to local companies or international or both? This will determine your telephone needs. If you will only cater local then, local phone providers would be sufficient. If you are planning to cater to international client then you would definitely need VOIP, skype or other means to be able to call abroad.

You mentioned that you already have the place so I will not discuss that anymore but you can PM me if you wish to have more ideas.

There are many ways to get the campaign and since your husband is already an experienced agent he can start by looking into ads online. Most of the time you will find small businesses posting their requirement for call center services.

You want to make sure what sort of call center service you will specialize in. In my opinion telemarketing is the easiest to get but you can also cater customer service and technical support.

It's important that you have the contract ready, payment agreement and method acceptable to you.

It would also help if you a lot have your company profile online so I suggest you put up an informational website for the business.You can also PM me if you need help on this.

In most cases, telemarketing (appointment setting and lead generation and so on) clients will provide you the calling list and script but you also have to be ready in case they will ask you to do instead. This should be easy as long as you know their requirements and target market. Determine as soon as you can, if you will charge them extra or will give this free.

Okay, I hope this helps you with your endeavors but feel free to PM me if you think I can help you with anything.

annalyn22 wrote:
hi... iam also in the same situation. my husband is planning to put up a call center business here in the philippines. he already have a business partner that can provide all the finances. so my husband will be the industrial partner since he's been in the call center for almost 4 years but as an agent.. we already have the place, 10 computers and the internet connection, but we dont know where we can get a campaigne or account. please help us, this is a good oppotunity for our family to earn a living.. thanks in advance

Tojsingh Member

1POSTS

13 years ago

#28

lyradial Member

3POSTS

13 years ago

#29

Hi are u still looking for agents to build a call center business?

prince_denison Contributor

129POSTS

13 years ago

#30

petrih wrote:
If you are planning on building a ccall centre, do in the province. Your employees will be more reliable and stay with you longer and your costs starting from rentals are cheaper.

In Metro area people are jumping easily from one job to another if there is a better deal coming up. In the province people are more loyal to employer.

eugenedna wrote:
Hey guys I need some help.
I have been looking for a call center company in Philippines.

I got some quotes but the price just does not make sense, compare to what I hear these workers are getting paid.

After doing some reading it looks like I can rent a temp office that is all set up for calling.(desks, computer, phone system) All I would need is workers.

I would like to start with 5 workers. I need superstars, willing to pay premium but I want the best.
I'm told average caller makes 12000-16000. Willing to pay 22000-25000 + bonus.

Looking for suggestions, what fees are there for phones, taxes,
I think I'm missing something I don't know what.
please help Thank you

Absolutely right but do not abuse your worker in the province. Though you could find them willing to work with you even lower salary, its nice to pay them like you are in Manila at least they would be happy working with you in a longer period of time.

Almost every city in the Philippines going south are having call center business.

* Davao City
* Iloilo City
* Cagayan de Oro City
* Iligan City
* Davao City
* Dumaguete City
* Surigao City
* Zamboanga City
* Bacolod City

gsmfast Member

2POSTS

13 years ago

#31

[Moderated]

1 member reacted to this post

lekyam18 Guest

0POSTS

13 years ago

#32

Hi eugeneda,

I sent you a private message, I saw your last quote. I have a very good idea for starting up with 5 people. A proposal was already shown to me in starting up with 10 people and it is very interesting. I will wait for your response if you are interested, little did they know.... they are looking for a huge investor well infact, you can start in as little as 1 - 5 seats. From there, you can already measure if you will succeed or not.

Joop New member

8POSTS

13 years ago

#33

Very much agree with the advantages of the province.
For a 500 sq.m. office space is is not a bad idea to rent a large house, with its onw land for future expansion. For an example look at orchidpark dot net.

businessforyou Member

1POSTS

13 years ago

#34

Re: Looking to open Small Call Center to grow my company
Hello! I am planning to put up a call center business here in the philippines. We already have the place, can start 10-15 computers with reliable ISP, but we dont know where we can get a campaigne or account. Please advise and help me, this will be a good oppotunity and possibility for me.

Chidwell Member

1POSTS

13 years ago

#35

Hi, looking at starting a call centre in either Cebu or Bohol, initially to lease on a small scale. All replies welcome.

Perfecto call center Member

1POSTS

13 years ago

#36

[Moderated: No free ad on the forum]

Johnny5 Contributor

135POSTS

13 years ago

#37

Petrih gave you the best advice...

Do it in a province as it's cheaper and you get reliable staff...

I've hired people in Manila for 1,000/day and my turnover was high... people would change jobs all the time...

If I were you, I would hire some people off oDesk and reduce costs (let them work remotely from their homes) and work out any kinks you might come across when training them...

This will save you from the monthly office/equipment rent at the beginning so you can focus on building your team...

Also, the short term monthly rental prices for a set-up office space can be a little costly...

I was in PBcom Tower in Makati (Ayala) and the office was close to $1,800/month and there were 5 of us in there...

Start small and grow from there

All the best!

J

2 members reacted to this post