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Spanish Customer Care Fashion Advisor for ASOS (m/f)

  • Posted 3 weeks ago
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  • Experience

    Senior

  • Working time

    Full time

Description
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Our Client
ASOS is UK’s number one fashion and beauty destination, and the second most visited fashion website on the planet. With over 60,000 product lines across womenswear, menswear, footwear, accessories, jewellery and beauty, the company revolutionizes the worldwide fashion market. With around 1,500 new product lines being introduced each week ASOS is not only targeting the UK but also 237 countries such as the USA, France, Germany, Italy, Australia, Russia and China.

Responsibility
• Ensure an adequate response time while delivering the highest possible service to all customers via email and social media & live chat channels;
• Maintain excellent quality and efficiency to achieve our team targets;
• Identify and process orders that may be fraudulent;
• Proactively handling sales activities;
• Advice our customers on a high level, providing updated help guides and meeting their individual needs.

Skills
Your Profile
• Fluency in written and spoken Spanish (C2 level mandatory);
• Fluency in written and spoken English (C1 level mandatory);
• Good computer and typing skills;
• Excellent written and verbal communication skills;
• Great team spirit;
• Passion for fashion and attention to detail;
• High flexibility to work shifts and on weekends (24/7);
• Previous experience in Customer Service (preferably).

Our Offer
• Fixed-term, renewable contract;
• Base salary meal allowance Shift Bonus (night shift);
• Intensive training and integration phase;
• Long-term educational and career opportunities;
• Safe and stable work;
• Free Portuguese language courses, water sports, soft trekking and much more.
Teleperformance Portugal
Teleperformance Portugal
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