Connecting to the internet and using phones in Hong Kong

Phones and internet in Hong Kong
Updated 2023-01-14 19:53

Staying connected to friends and family when living abroad is essential. Fortunately, this won't be difficult in Hong Kong. The city is exceptionally well-connected and you'll be surprised to learn how much you can actually get done online.

Mobile service in Hong Kong

Start by choosing a mobile service provider. Hong Kong has several mobile service providers to choose from, including China Mobile, China Unicom, and Hong Kong Telecom (HKT). Each provider offers different plans and coverage, so it's important to do some research and choose the one that best meets your needs.

Mobile plans in Hong Kong can vary widely in terms of data, call, and text allowances, as well as pricing. Some providers offer different plans for residents and tourists, so make sure you choose the one that is most suitable for you.

If you are in Hong Kong for a limited time, consider getting a prepaid SIM card. This allows you to pay as you go and avoid any long-term commitments.

When getting a SIM card in Hong Kong, you will need to bring along your passport and proof of address. Check with your chosen provider to see what specific documents they require.

Once you've acquired a SIM card, you will need to activate it. This usually involves following some simple instructions provided by the provider, such as entering a code or activating online. In some cases, you may ask the staff at the mobile provider stall to activate the SIM card for you.

Landlines in Hong Kong

Most landlines in Hong Kong are managed by PCCW, which is the national service provider. But you can also choose from other landline service providers, namely Hutchison Global Communications (HGC), New World Telecom, City Telecom and One Tel. Note that first-time connection is free of charge.

You just have to visit a branch of the service provider of your choice with your identity documents: passport and proof of address. You will then be bound by a 12 to 24 months contract. In case of breach of contract, however, penalty fees apply.

Good to know:

Local phone calls are free of charge.

Internet in Hong Kong

The Internet in Hong Kong is fast and reliable. China Mobile Hong Kong was named Hong Kong's Speedtest Awards Winner for 5G mobile network speed during Q3-Q4 2021 — reaching a core speed of 172.91 with median download speeds of 185.57 Mbps and median upload speeds of 24.07 Mbps.

There are a number of options available to expats for connecting to the internet in Hong Kong, including broadband and WiFi.

Broadband is a wired connection that is typically provided through a local service provider and is available in various speeds and packages. Some common broadband options in Hong Kong include fiber optic, DSL, and cable. Fiber optic broadband is generally the fastest and most reliable option, but it may not be available in all areas. DSL and cable broadband are also widely available, but their speeds may be slower than fiber optic.

WiFi is a wireless connection that allows you to connect to the internet using a router or other wireless access point. Many homes and apartments in Hong Kong come equipped with WiFi, and there are also many public WiFi hotspots available throughout the city, including in shopping malls, cafes, and restaurants.

To get internet access in Hong Kong, you will need to sign up for a service with a local service provider. Some of the most popular ISPS include PCCW, Hong Kong Broadband, Pacnet, HKNet and HGC Broadband, and others.

Rates vary according to the package and the Internet speed chosen. Moreover, the market's competitiveness is boosted by various campaigns launched by service providers. Do some research on the mobile packages and charges offered by different service providers and choose the one that most fits your needs.

Free Wi-Fi in Hong Kong

Given that Hong Kong is a very modern city, telecommunication services are also very easily accessible almost everywhere. Hence, you are likely to find Wi-Fi hotspots in many places across the city. Look for a GovWiFi sign — there are around 2,000 spots in over 400 locations across the city ' and connect for free.

You can also get WiFi access in almost any coffee shop (some coffee shops require a purchase in order to get access to WiFi), restaurant or hotel in the city, and even some means of public transport in Hong Kong. Hong Kong Airport, naturally, also offers free WiFi.

Useful links:


One Tel

3 (Three)


Hong Kong Broadband


WiFi Hong Kong

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