Iqama transfer Issue

Dear forum members,

I have to transfer my iqama from my current company to a new one. Both the companies have agreed to release me and hire me respectively. But, when my new company is sending the transfer request, they are getting error on the mol page.

When I have checked my status on the mol , I am getting the below error
message in Arabic : نعتذر لعدم تقديم الخدمة نظرا لعدم وجود منشأتك فى قواعد بيانات نطاقات. which roughly translates to : We apologize for not providing the service because your organization does not have a domain database.

Please advise. how I can get the transfer of my Iqama done. Can it be done by visiting the maktab office or any other online methoid I am not aware of ? Any any help would be greatly appreciated.