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Dataflow issues

I have a concern I finished my dataflow since last year. I have been emailing dataflow group. But their reply is always I need to go to the Saudi Council documentation department personally.  im working in a hospital run by ministry of health since one year. . i already registered scfhs and i got my licence with 3 years validity. but i dont know my dataflow report yet what. its still unable to download by dataflow website. Any comments or anyone had the same problem?  Please help me.

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