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Saudi Fingerprint Problem - where to change fingerprint on passport?

Eight or nine years ago the Saudi Government implemented fingerprint registration for all expat including members of the family. We were the first family responded to that requirement. Many years had past we were able to exit and re-enter Saudi Arabia without problem in the immigration until the last vacation dated March 2016 where we got the problem. The officer at the immigration counter informed us that my fingerprint data and my wife was swapped. So when i do the fingerprint it was my wife data appeared "vise-versa". We were advised to fix the problem upon our return from vacation. Last May 2016 we tried to solve the problem in Dammam Passport Office as per instructions from Dammam Airport Passport Office . Unfortunately, no one in that office entertain us or even advise us what to do. So we don't know where to go and we are worried about this issue since the airport immigration official told us that next time around they will not allow us to exit unless the fingerprint problem will be resolved. Any help or advise from any of you will be appreciated. Thank you

Hi,

Contact some agent may get your work done. There are many available under legal section of expatriates.com.

Dear Mr. Sayed Ali,
   Thank you for your input, i will consider it.

You don't need any agent .
Please visit the Jawazat Office at Dammam City .

Do you still live in Dammam ?
Where was your Iqama issued ?

Dear All,

Any advice for the above issue? My mother is facing kind of similar problem for her fingerprints as her fingerprints are not being detected by the scanner. This problem has started recently only, maybe because she is diabetic. Is taking her to jawazat office the only solution to the problem?

khurram86sa :

Dear All,

Any advice for the above issue? My mother is facing kind of similar problem for her fingerprints as her fingerprints are not being detected by the scanner. This problem has started recently only, maybe because she is diabetic. Is taking her to jawazat office the only solution to the problem?

Taking her to Jawazat should be the first step you should take. In the least hassel case scenario, Jawazat would take the latest finger prints. Moreover, viewing a lady having problem would wipe out many unnecessary hurdles for you. Ladies gets the priority by tradition.

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