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Spanish Technical Support Advisor (m/f)

  • Posted 4 weeks ago
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  • Experience

    Expert

  • Working time

    Full time

Description
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Your Role
Teleperformance is looking for IT professionals to do technical support for the worldwide leader in software content. If you are a Technical support, helpdesk or IT professional, then this may be the career you have been looking for.

Our Client
Our client is THE worldwide leader in software content. If you are a Technical support, help-desk or IT professional, then this may be the career you have been looking for.

Skills
Your Profile
Customer Service/Technical Skills – Minimum Requirement
• Speaks Spanish with high level of proficiency equivalent to native language with knowledge of Portuguese or speaks Portuguese (native) with a very good knowledge of Spanish (writing and spoken);
• Good working knowledge of English language (B2);
• Proficiency in Technical writing and documentation;
• Building customer/partner Relationships;
• Advanced knowledge of MS Office Applications and Internet search engines;
• Working knowledge of Microsoft Windows Server, Microsoft Exchange Server;
• Ability to articulate in-depth knowledge and usage of Office applications including Outlook and industry standard internet browsers;
• Advanced computer skills with understanding of hardware and software platforms;
• Intermediate to advanced Networking skills (SMTP, DNS, Firewall, TCP/IP);
• 3 months technical phone support experience (preferably at the Enterprise level).
Interpersonal Skills
• Self-starter with working knowledge of best operational practices. High attention to detail with the ability to understand complex workflow systems; Ability to communicate in a one-to-many environment as well as on a professional level with IT professionals, customer managers and executives.
• Ability to think critically and deliver results under pressure.
• Ability to portray professionalism and work well in a team environment.
Technology Specific Competences – Preferential
• Working knowledge of the BES server, BlackBerry functionality and activation troubleshooting Exchange
• 8 months experience working directly with Microsoft Exchange server 2003 or newer
• Detailed understanding of the individual steps of mail flow
• Four year degree in Computer Science, Engineering, Information Systems or related discipline/work experience
• 6 months experience with and detailed understanding of DNS and related messaging DNS records
• 6 months experience working with Active Directory. Have a good understanding of interaction between Exchange server and Active Directory servers
• 6 months working with configuring mail clients in an Exchange environment
• Good understanding of troubleshooting steps and activities specifically related to mail flow, permissions, feature enablement and other Exchange related issues
FOPE/EHA
• 6 months FOPE/EHA support experience
• MC Specialist, MC IT Professional Certification with focus on Server Admin or Enterprise Admin or equivalent
Live Meeting
• Knowledge of how to setup meeting via SSO admin view or via outlook add-in
• Have in-depth knowledge of how to gather the logs for LM outlook add-in and console and know also how to read them to troubleshoot issues
• Availability from Monday to Sunday, between 12:00 a.m. until 2:00 p.m.;
Our Offer
• Full-Time Position (40 hours per week / 5 days);
• Work Schedule: From Monday to Sunday, between 12:00 a.m. until 2:00 p.m.;
• Investment in training and personal development;
• Recognition, rewards and career opportunities based on merit;
• Modern work space in Lisbon – Parque das Nações.
Teleperformance Portugal
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