Dutch Inbound Technical Advisor

Sitel Portugal
  • Posted 3 months ago
  • Contract types


  • Working time

    Full time

  • Language(s) spoken

    Dutch (Mother tongue), English (Fluent)

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Our Client
The client is a provider of printing and imaging products to a global market. Since 1991, the company has been a recognized and lauded leader in imaging and output solutions.

Primary Responsibilities
Located in our central Lisbon office, you will be integrated into a multicultural team providing inbound technical support to the Dutch market. The main responsibilities involve troubleshooting and resolving quality or connection issues on customers hardware environments by telephone and email. You will be providing technical support for Dutch businesses clients & home users of the hardware.
• Troubleshooting
• B2B & B2C Technical Support

What we are looking for
• Native level Dutch (C2)
• Good understanding of English
• Ability to work in a team environment
• Ability to build trust with the customers
• Patient & empathetic.
• Technical aptitude and the ability to pick up new technology quickly
Bonus Skills
• Previous customer service or contact center experience
• Good troubleshooting skills and analytical thinking
• Good communication skills
• Patient & empathetic
• Knowledge and understanding of hardware and printers (preferable)

Our Offer
At Sitel we believe our staff is our most important asset and therefore we take pride in finding the best, most talented and driven employees.
Among the benefits of working with us are;
• Relocation package to Portugal
• Central Lisbon office location – Saldanha, Lisbon.
• Competitive salary (x14) with meal allowance and a monthly bonus
• Stable working hours (Monday – Friday, 07:00 - 16:00)
• 22 vacation days per annum
• Training fully paid by Sitel and included in the contract
• Private health insurance (applicable after 6 months) and an English speaking Doctor on site
• Start an international career
• Support one of the largest brands in the world
• Further training available through SITEL’s online University
• Career opportunities and a great multicultural working environment

We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times.
If you feel that this ad sums up your character and your ambitions, please submit your resume as soon as possible with ref.: LEX/DU/EXC

If you have any questions regarding the position, feel free to contact the Recruitment Team at CAREERS.PORTUGAL@SITEL.COM

Francisca Marques
Sitel Portugal
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