Junior Service Desk Agent or Service Desk Agent with Italian and English

Posted 3 weeks ago
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Contract types Permanent contract
Working time Full time
Language(s) spoken Italian (Fluent), English (Advanced)

Hemmersbach provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.

For our Central Service Desk Team we are seeking the following:
Service Desk Agent with Italian and English

LOCATION: Katowice

Providing remote L1 Global Support to end-users working on shifts
Analysing problems related to software and hardware, providing a correct resolution
Troubleshooting and relaying resolution procedures to non-technical end-users
Opening, closing and monitoring of the incidents in the ticketing system through the complete incident lifecycle
Monitoring the correct timelines (SLA)
Contacting the end-user via phone, e-mail & chat
Providing input toward Knowledge Base maintenance

Excellent Italian (C1/C2), certification preferred
Strong English skills
Previous experience within Level 1 and Level 2 Service Desk
Strong organisational skills with the ability to prioritise effectively
Interest in fixing technical problems
Excellent communication skills with the ability to interact professionally with a diverse group of clients
Previous experience with L1 remote support including troubleshooting, diagnosis, resolution and software deployment will be considered as distinctive asset
Strong organisational skills
Ability to work on 8 hour shifts

Help/Service Desk background
Experience in working in SLA driven environment
Fluency in any of following languages: German, Spanish, French, Portuguese

Stable, independent work in an international, flexible and open company,
Interesting international projects and possibility of being part of a worldwide Service Desk Team
Welcoming and friendly work environment within young, multicultural team
Direct communication and flat structure
Great opportunities for both professional and personal development
Buddy programme
Space for your own ideas
Language training
A package of co-funded benefits: Multisport Card, private health care, life insurance, city center location

Would you like to join our team? Please send your CV in English.

Please add a statement: I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K. under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133, .883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K and be processed for the purposes of future recruitment processes.

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