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1st Line Technical Support with Dutch / Relocation to Poland

Posted last month
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Contract types Permanent contract
Working time Full time
Language(s) spoken Dutch (Fluent)
Description

Requirements
• Proficient in English and Dutch
• Min. 1 year experience in Service Desk – technical support/ customer support.
• Be a proactive team player with a positive attitude
• Have excellent customer service skills

Responsabilities
• Answer customer’s IT related queries
• Provide 1st line technical support; answering support queries via phone, email, Chat and Web
• Provide technical support for incoming issues related to computer systems, software and hardware
• Run diagnostic programs to resolve issues
• Referring KB for workaround / resolution and attempting resolution
• Strong interpersonal skills are a prerequisite
• Creating child tickets and tagging them with problem ticket
• Callback the user and confirm resolution (where ever applicable)
• Identifying the issue and categorizing / prioritize the incident
• Recording trend of calls and identifying outages proactively
• Walk customer through problem-solving process


Benefits
• Relocation Package
• Good Basic Salary
• Medical Insurance
• Life& Disability Insurance
• Benefits from Social Fund
• Learning and development opportunities(including foreign languages trainings)



Why use Recruitment Agency
• You will be contacted within 30 min of your application
• You are given extra support in preparing for interviews
• You have a contact person who gives you all the details of the job
• You can ask for your application feedback anytime via email or phone
• You don’t have to face the situation where company do not reply to you for days.
• All our services to job seekers are free of charge. We also offer bonus scheme to candidates.


Interested in this ad?
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Bianca Gherasim
Bianca Gherasim
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