Customer Support Representative German Speaker
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Where do you want to be?
We are looking for the best and brightest minds to join our Customer Support team within our Telematics Business Unit. Our team supports B2B resellers and customers from Germany and other countries. In addition, team members are working on additional projects or specializing on certain topics.
The experience and future opportunities will include:
•Provide product information and effective technical support through multiple channels (phone, e-mail, chat);
•Investigate and take care of large and complex support matters, where necessary working closely together with peers across all departments to ensure an exceptional and seamless experience for our customers;
•Contribute to additional support programs/projects (e.g content delivery, product expertise, targeted proactive support activities.
As a member of the global Customer Support team, you are asked to deliver the following:
•An effective technical support (unburdening the customer wherever possible, thinking ahead to cover expected follow-up topics and an exceptional and seamless experience);
•Provide with first-class, high-quality, professional responses to customer enquiries within agreed performance levels;
•A constant and pro-active improvement of product/support knowledge;
•Pro-active engagement in additional activities (when the regular workload allows it).
What do we expect from you?
To be successful as a Customer Support Representative B2B, this is the kind of profile we have in mind:
•Native proficiency in German. Fluency in English also required (is our company language). Good language skills in Dutch or Danish are advantageous;
•Excellent proven technical customer support experience of at least 2 years in an international B2B environment;
•Excellent communication skills (both written and verbal) as well as a talent to develop good relationships with business customers;
•You are flexible and team player with time management skills;
•Technically proficient; knowledge on fields relevant to Telematics (vehicle electronics, telecommunication, GPS) is a clear advantage; basic knowledge of PC hardware; good knowledge of Windows OS; knowledge of web browsers (Internet Explorer, Mozilla).
What do we offer?
•A very exciting role in the cutting-edge field of Telematics (more than 30% of annual growth); Intensive on-the-job-training;
•The chance to work in a fast moving, innovative and international environment, dealing with all kind of different countries and cultures;
•Contract with flexible benefits, flexible holiday plan, collective health insurance, pension scheme, up to 50% discount on products, bonus scheme.
Who are we?
Our map-based components include map content, online map-based services, real-time traffic, and navigation software. Our consumer products include PNDs, navigation apps, and GPS sports watches. Our main business products are custom in-dash navigation systems and a fleet management system, which is offered to fleet owners as an online service with integrated in-vehicle cellular devices.
Our business consists of four customer facing business units: Consumer, Automotive, Licensing and Telematics.
Founded in 1991 and headquartered in Amsterdam, we have 4,700 employees worldwide and sell our products in over 36 countries. For further information, please visit www.tomtom.com
For the full story about the vacancy or procedure, please click on www.tomtom.com/careers