German (Mother tongue), English (Advanced)
Are you a native German speaker with fluent English language knowledge and you also have great communicational skills? If your answer is yes, than we are looking for you! We are searching for new colleagues to join our call center team on long-term bases. Your main tasks would be to answer incoming phone calls and e-mails and give first level Help desk support.
Come and challenge yourself in our international, remotely working team, because what else could be a better place to work than from home!
Our Client is a global tobacco company with more than 200 brands sold in over 200 markets, their ambition is to lead Next Generation Products and this is what we are going to support them in by providing excellent customer support.
Answering phone calls and incoming messages in German, in a timely matter
Escalate problems in English for Second Line Help-desk
Native German and Fluent English language knowledge
Solid computer skills
Excellent oral and written communication skills in German / English
Precision of data entry
Able to work minimum 4 hours in CEST/CET time between 9 am-6pm Monday-Friday
Attend training: provided by CloudAgents and our partner
Work type: Permanent work from home, freelancer partnership (90 days probation period)
Work Environment Requirements:
Quiet workplace (tasks are delivered from the comfort of the help-desk agent's home)
USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
Computer or Laptop with Windows operating system and
Broadband internet connection (mobile internet is not good enough to manage calls)
We use cloud based call center technology - You need to download our call handling system, which needs to be tested.
We train all of our agents online before the beginning of any project
We monitor the progress of agents and acknowledge successful inquiries
If you are interested to join our team, please send your CV to firstname.lastname@example.org
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