Customer Success Manager

Location: Hybrid (Office-first, min. 3 days/week) – Mauritius, Tamarin

Type: Full-Time

Languages: Fluent in French & English

About Duodeal: Reimagining the Sale

At Duodeal, we believe the traditional static PDF quote is a thing of the past.

Launched in January 2026 after six months of intensive R&D, we are reinventing the closing experience. Our platform transforms boring quotes into Interactive Sales Pages—dynamic, collaborative digital spaces where sales teams and clients can interact, align, and finalize deals in real-time.

We are on a mission to turn every transaction into a seamless, modern partnership where both sides win.

The Mission: Be Our First, Build the Future

After 6 months of intense R&D, Duodeal officially launched in January. We are growing fast, and we need more than just a manager; we are looking for our first Customer Success manager.

As our very first Customer Success Manager, you will be the bridge between our brand-new software and our early adopters. You won't just follow a playbook—you will write it. As the company scales, you will have the unique opportunity to recruit, mentor, and lead the entire CS team.

What You'll Do

Onboard & Delight: Guide our first users through the Duodeal experience, ensuring they see value from day one.

Create the Playbook: Build the processes, tools, and communication standards for the future CS department.

Voice of the Customer: Work closely with Maxime (Paris), Aymeric (Mauritius), and the product team to turn user feedback into new features.

Drive Growth: Identify expansion opportunities and ensure high retention through proactive relationship management.

Bug reporting: you will act as the bridge between our users and the tech team, responsible for reporting bugs and ensuring every fix is thoroughly tested and resolved.

Scale the Team: As we grow, you will lead the recruitment and onboarding of new CS teammates, instilling the Duodeal culture from the start.

Who You Are

�� You are fluent in French and English (both written and spoken). You can switch effortlessly between a call in French and a global sync in English.

The "Day One" Enthusiast: You aren't afraid of a blank page. You love the chaos of a startup and the challenge of building things from scratch.

Solution-Driven: You don't just report problems; you bring three potential solutions to the table.

Bold & Ambitious: You aim high, learn fast, and are ready to step outside your comfort zone.

Direct Communicator: You value transparency and provide constructive feedback to help the team move faster.

The Duodeal Culture

At Duodeal, culture is our heartbeat. We aren't just building software; we're building a space where sales and customers succeed together.

Integrity & Ownership: We act honestly and take full responsibility for our scope.

Office-First Collaboration: We believe in the power of shared spaces. We work together at least 3 days a week to celebrate wins and tackle challenges in real-time.

High Speed, Low Bureaucracy: We value quick decision-making and excellence. Speed beats bureaucracy every time.

Work-Life Harmony: We work hard, but we prioritize sport, personal well-being, and family. Ambition and joy go hand in hand here. We believe in the power of shared adventures to strengthen our bond: whether it's sunset boat trips, wakeboard, mountain hikes, team sports, or legendary after-works, we make sure to celebrate our wins and enjoy the journey together.

Continuous Growth: With quarterly 360° reviews and a dedicated buddy system, your professional evolution is a priority.

Why Join Us?

Entrepreneurial Impact: You are hire #1 in CS. Your influence on the product and company direction will be massive.

Global Connection: Join a team bridged between Paris and Mauritius, with annual visits, weekly syncs, and global team trips.

Leadership Track: Move from "doing" to "leading" as you build your own team within the first 12-18 months.

Benefits

MUR 80,000 to MUR 120,000 (1600€-2200€) monthly, depending on experience, plus 13th month.

Health insurance and transport.

Performance Bonus: Up to 30,000 MUR (600€) per quarter for reaching your targets

On-site role in Tamarin (great co-working atmosphere)

Ready to help Duodeal redefine customer success? Let's build something bold together.