On July 15th I arranged for my new U.S.-to-Ecuador shipping company, MyUS, to consolidate three packages and send them to me in one box to Quito.
MyUS had been promoting its ability to save money for customers by doing this kind of consolidating.
The box -- apparently held up at SENAE (Ecuadorian customs) in metro Quito -- contains products from nuts.com and Amazon and a few bottles of a thyroid supplement .. all previously sent in a total of three packages to my new mailbox at MyUS's Florida warehouse.
Today, MyUS's partner company DHL/Ecuador notified me that the box is undeliverable because it weighs more than the four-kilogram limit, requiring 'permissions' that I do not have.
Either it must be abandoned or sent back to Florida at a cost of $200.
I emailed MyUS, suggesting that they arrange for the permissions or pay the freight back to Florida to re-package. I pointed out that as a first-time customer I have been depending on MyUS to ensure that my package was in compliance with the rules for international shipping.
cccmedia in Quito