Hi everyone,
I live in South Jakarta, Setiabudi and I have a major problem with my internet provider (Globenet or fastel) and the building management as the internet is very unstable and extremely expensive (850 KIDR per month for 10 Mbps), comparing to other providers. I made a lot of complaints with no progress.
I knew that there is an exclusivity agreement with the internet provider and building management, where i cannot find any alternative and pay this huge amount of money every month and for a shitty service. I tried to call several providers but they said that your address is not covered.
The problem that I live in the 39 floor which the use of telecom data even is so bad.
Appreciate you anyone can tell me if there are another ways to get internet at home except ADSL or telekom companies as signal is so bad.
Also i want to escalate this issue and make a complaints to any local authorities, who should i contact?.
Appreciate any feedback, and thanks in advance.
Regards,
Ahmed