Customer care in New Zealand

Hello everyone,

The way customer services are handled can greatly affect your views on certain brands, products, companies or stores. As a consumer, it is important to get familiar with local practices regarding client assistance in New Zealand and try to understand how things work in the country.

How would you describe your customer service experiences in New Zealand?

Do you feel welcome when you enter a store? Do you get useful tips and advice?

Are after-sales services available in New Zealand?

Thanks for sharing your experience,


There seems to be 2 levels of service,face to face in the shops,cafes etc you can only describe as helpful but after service for faulty goods can be hit and miss.      On the other hand for example car insurance or any other form of business that you want a quote for  like fitted carpets don't expect to bargain 1 iquote against another to try and reduce the price because in my experience your average salesman won't budge or even phone you back to see if they can get your business.Its almost seems that they can't be bothered. Basically if they don't get your business at first attempt then they lose all interest in you.Not sure why it's just the way it is.

There are a few places who take pride in customer services, and their are a few who need to improve.

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