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Community Support Representative at UBER

Posted last week
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Experience Junior
Working time Full time
Description

COMMUNITY SUPPORT REPRESENTATIVE

German OR French OR Italian OR Croatian OR Romanian OR Czech & Slovak

At Uber, providing amazing support that establishes trust for riders and driver partners—our community—is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way.

Community Support Representatives are all about helping and educating both riders and drivers. We help people resolve their issues and turn unhappy users into our strongest
evangelists. The right candidate is always looking for unique and exciting ways to solve problems with exceptional support and exceptional communication, ensuring that problems
are resolved promptly while developing trustworthy relationships with our community.

You are:
- Fluent in German OR French OR Italian OR Croatian OR Romanian OR Czech & Slovak.
- Incredibly empathetic and understanding.
- Word-savvy and naturally curious.
- Passionate for creative solutions to complex problems. You enjoy dealing with the
unknown and finding opportunity from it.

You will:
- Build loyalty among new users and get our early adopters to fall in love with Uber all
over again.
- Deliver high-quality service across multiple support platforms (email, chat, phone).

If you’re always looking for unique and exciting ways to solve problems with exceptional
support and exceptional communication - WE’RE LOOKING FOR YOU!

Get in touch - krakowcoe@uber.com

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Barbara Wilk
Barbara Wilk
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