Close

Service Desk Support with Danish / Relocate to Poland

Posted last month
97 Visits
Report this offer
Contract types Permanent contract
Description

Requirements
• Proficient in English and Danish
• Min. 1 year experience in Service Desk – technical support/ customer support.
• Be a proactive team player with a positive attitude
• Have excellent customer service skills

Responsabilities
• Answer customer’s IT related queries
• Provide 1st line technical support; answering support queries via phone, email, Chat and Web
• Provide technical support for incoming issues related to computer systems, software and hardware
• Run diagnostic programs to resolve issues
• Referring KB for workaround / resolution and attempting resolution
• Strong interpersonal skills are a prerequisite
• Creating child tickets and tagging them with problem ticket
• Callback the user and confirm resolution (where ever applicable)
• Identifying the issue and categorizing / prioritize the incident
• Recording trend of calls and identifying outages proactively
• Walk customer through problem-solving process


Benefits
• Relocation Package
• Good Basic Salary
• Medical Insurance
• Life& Disability Insurance
• Benefits from Social Fund
• Learning and development opportunities(including foreign languages trainings)

Why use Recruitment Agency
• You will be contacted within 30 min of your application
• You are given extra support in preparing for interviews
• You have a contact person who gives you all the details of the job
• You can ask for your application feedback anytime via email or phone
• You don’t have to face the situation where company do not reply to you for days.
• All our services to job seekers are free of charge. We also offer bonus scheme to candidates.


Interested in this ad?
Contact
Bianca Gherasim
Bianca Gherasim
Contact

Living in Poland?

Help the other expats by sharing useful information in the expat guide