How to contact ICA when I'm not in Singapore

Hi everyone, I want to contact ICA because I have an overstay case that has been pending for 2 years.

In 2014, after I graduated from NUS, I applied for the LTVP and got IPA letter. After that my student pass expired before the LTVP appointment with ICA but due to my stupidity I didn't check and ended up overstaying for quite a while.

They opened a case and did investigation. I was given a special pass for a few days. The investigation ended with the result that I was given the LTVP. They didn't ask me to pay any fine or give me any official print warning.

I came back to Vietnam in Oct 2015. After that I went to Singapore 3 times to visit my boyfriend who is living in Singapore.

The first time (12 Jan 16) I went back to Singapore, I was detained for about half an hour because they saw that I overstayed before. After some checking and verification questions, they let me enter Singapore. I stayed there for 14 days.

The second time (9 Jun 16) there was no issue entering Singapore. I wanted to stay for 2 weeks like last time. For some reasons, I bought a new air ticket and extended my stay till 28 Jun. 19 days.

The most recent time (18 Sep 16), the officer indicated on my passport that I must leave on the day I put in my dis/embarkation card (meaning no extension of stay allowed). I did exactly so. I left Singapore after 18 days on 4 Oct 16. However, to my surprise, I was held back at the ICA counter at the airport because there's a pending overstay case. They were surprised too that it's been pending for 2 years and that I was able to enter and exit Singapore a few times with a pending case!

After a few phone calls, some officer at ICA said over the phone that "no action required" for my case. They let me go.

So, now I understand why there was no charge and no fine before. My case is still pending.

Now I'm planning to go back to Singapore to work. There's a company that wants to apply EP for me. I am very worried that the EP application won't be successful due to my pending overstay case. I am not sure if it could be counted as "adverse records", which means banning from working in Singapore forever!

My boyfriend (Singaporean) and I also plan for marriage next year. We're worried that the pending overstay case could badly affect my chance of getting an LTVP (in case that I have no EP by that time).

Now I want to contact ICA to clear my case and prevent the chance of having an "adverse records" when applying for EP.

I tried using their eServices but my issue doesn't fit any categories there. They have no email address. So the only solution is to call their Call Centre? That is quite inconvenient because I am not in Singapore now.

Did anyone contact ICA via email before?

Thank you all for reading and possibly answering my questions.

In many occasion people unwantedly or not knowingly staying in SG where ICA charged $100 penalty and close the case. Since your case didn't happen that way, then only solution is visit ICA office (or ask your BF visit ICA talk to officer directly). Surprise to know that their officers (via mail or phone call) saying that there is no case is pending but then how you got to know that your case is pending? Yes, there could be an adverse case in your EP (anyway getting an EP now a days is really tough), so the better is for you to clear your doubt with ICA (that case is still pending). Good luck

Hi Surya2k

Thanks for your advice. The officer at the airport checkpoint told me that the case is still pending. However, when she called the ICA officer who was in charge of my case, the response she got was "no action required".

This time ask your BF or your next visit to SG, go the ICA building near Lavender mrt and clear your doubt if it's actually pending then try to convince the officer and pay the penalty (if required) and close the case.

You are well advised to clear this open case with ICA before applying for any other pass (as it may get rejected otherwise, as you assumed).
However, I do not understand why it should be difficult to call them - the international phone network is quite well developed (and can even be accessed cheaply via Skype) and Vietnam is not even in a different time zone than Singapore.

Thank you Beppi for your advice. Yes I was thinking of using a Skype account to call. Calling overseas using local landline in Vietnam is pretty expensive.

Anyway, have you encountered any similar case before? I am wondering about the reasons why they leave my case open until today.

I am not very familiar with ICA's procedures, but to me it sounds like just a mistake they made. They are also human, after all!

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