Hi, I really need help because this was my first time sending my documents with Singpost.
I sent my important documents to 1 university in New Zealand to apply for a program. I choose Singpost because it's near to my room. It costs me 85$ for speedpost because I am in a hurry. After 4-5 days, my documents' status on Singpost website tracking is "undelivery". Then today is " Received at Destination Processing Facility" I called to Singpost and they said I need to call to recipient to tell them go to the post office. I am trying to tell them this is an university and I do not know personal phone number, except the number I got from the website.
What do I need to do now? I am new comer here for almost 10 months. I don't know what I should do in my case. Please help. Thanks. It's my documents to apply to school and the parcel is expensive.