Close
Follow all our news on Facebook!

Project manager

Posted last week
28 Visits
Report this offer
What I am looking for
Working time Full time
Salary range 50000-60000$ per year
Experience Senior
About

I'm looking for a job in a project manager or a business analyst.

Skills
Project Manager BNP Paribas, JSC UkrSibbank, Ukraine


Responsible for development, organization and implementation of various projects - the full cycle of project management
Successfully completed projects

o Upgrade Contact Center systems (CISCO IPCC, ZOOM, Teleopti) - business analyst.
o Self-services for customers various channels.
o Agent interface development/improvement.
o SMS channel development (SMS-banking and outbound campaigns).
o 2 ACE projects for granting and collection team.
o Was involved in the new touchpoint project (new phone number 729 for USB).
o Smart sales, routing and automated scripts- cross sales module for Contact Center.

Projects in progress:

o Smart sales, routing and automated scripts Ph2
o New remote channels for customer service
o Loan repayment via iPay and City 24.
o Live chat for CC.
o Agent interface development/improvement Ph2
o Natural language understanding preparation phase.


Analytical support СC initiatives and all projects / customer service processes (modeling, business cases, risk estimation)
Diplomas
Master's degree in financial analytics
Language(s) spoken

Russian (Fluent)

English (Advanced)

Interested by this profile?
Contact
Serhii Tyshchenko
Serhii Tyshchenko
Show
Contact

Need a professional?

Look no further: the best Boston services and companies are in the directory!

Expatriate health insurance in Boston

Free advice and quotation service to choose an expat health insurance in Boston

Moving to Boston

Find tips from professionals about moving to Boston

Travel insurance in Boston

Enjoy stress-free travel to Boston

Flights to Boston

Find the best prices for your flight tickets to Boston