Project manager

Posted 4 months ago
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What I am looking for
Working time Full time
Salary range 50000-60000$ per year
Experience Senior

I'm looking for a job in a project manager or a business analyst.

Project Manager BNP Paribas, JSC UkrSibbank, Ukraine

Responsible for development, organization and implementation of various projects - the full cycle of project management
Successfully completed projects

o Upgrade Contact Center systems (CISCO IPCC, ZOOM, Teleopti) - business analyst.
o Self-services for customers various channels.
o Agent interface development/improvement.
o SMS channel development (SMS-banking and outbound campaigns).
o 2 ACE projects for granting and collection team.
o Was involved in the new touchpoint project (new phone number 729 for USB).
o Smart sales, routing and automated scripts- cross sales module for Contact Center.

Projects in progress:

o Smart sales, routing and automated scripts Ph2
o New remote channels for customer service
o Loan repayment via iPay and City 24.
o Live chat for CC.
o Agent interface development/improvement Ph2
o Natural language understanding preparation phase.

Analytical support СC initiatives and all projects / customer service processes (modeling, business cases, risk estimation)
Master's degree in financial analytics
Language(s) spoken

Russian (Fluent)

English (Advanced)

Interested by this profile?
Serhii Tyshchenko
Serhii Tyshchenko

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