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French Speaker - Customer Service Representative - Lisbon

Who we are?

- CBT is a specialist recruitment consultancy with a global network of recruitment partners across Europa, Americas, Africa, Australia and Asia. We provide permanent recruitment solutions for the Engineering, ICT, Medical and Contact Centre sectors.

By facilitating talents mobility worldwide and keeping the recruitment process short and simple, we save costs to our business partners (companies, talents and recruitment partners), help our talents to boost their careers and help our clients to boost their productivity.

The Role:

- You will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. You have to be genuinely excited to help customers. You have to be patient, empathetic, and passionately communicative. You have to be capable of put yourself in the customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to you and you should be confident at troubleshooting and investigate if you don’t have enough information to resolve the problem. The target is to ensure excellent service standards and maintain high customer satisfaction.

Requirements:

- Experience in customer care;

- IT skills: you'll have to do quick manipulations on internet;

- Must be native French speaker;

- No accent in the speech (acceptable a soft Portuguese and soft regional accents for all projects);

- European citizenship or valid work permit for Portugal (you must send us a copy of the document along with the CV);

- Responsible, good listener, diplomatic, assertive and mature;

- Available to start in 1 to 3 weeks (considering the starting dates).

Conditions:

- Contract since the first day;

- Training;

- Base Salary;

- Annual Prime;

- Meal allowance paid in card;

- Transport benefit;

- Health insurance after 6 month contract;

- Multicultural environment;

- Possibility to evolve in the company or to do an international mobility;

- Very good facilities (microwaves, fridges, catering services, very big windows, natural light);

- Close to station - very good accesses by metro, train and bus.

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