In America we have customer services. You have a problem, you write and complain. You get a answer.
Here in the Netherlands I complained that only English Canadian can not transfer their Driver Licence to Dutch, but if your French Canadian (Quebec resident), your allowed. Why. I can not get any of these governments agency to reply other than the question is not important to answer... Maybe its not important to you, but its bias and discriminates, you want to be so right, a response should be sent!