Best Practices for Key Account Management Training

Course Title : Best Practices for Key Account Management Training
Course provider : vital extra learning and consultancy
Course Date Location Registrations
Date: 12/12/2022 - 18/11/2022 Nairobi, Kenya https://bit.ly/3VAcuz1
Date: 23/01/2023 - 27/01/2023 Nairobi, Kenya https://bit.ly/3BfzbAh
Date: 20/02/2023 - 24/02/2023 Pretoria, S/Africa https://bit.ly/3HeIgxh
Date: 20/03/2023 - 24/03/2023 Nairobi, Kenya https://bit.ly/3iFdcMW
Date: 17/04/2023 - 21/04/2023 Kigali, Rwanda https://bit.ly/3Bdh0v2
Date: 15/05/2023 - 19/05/2023 Mombasa, Kenya https://bit.ly/3gXRyTH
Date: 19/06/2023 - 23/06/2023 Abuja, Nigeria https://bit.ly/3iIhK4U
Course Description
Business is evolving rapidly, buyers are getting more sophisticated and technology is being deployed more than ever, creating additional buying channels and great opportunities for the modern key account managers who wishes to maximise revenues and profits. Customers are important, but they are not equally important. Customers have a dizzying array of different needs and are often faced with an overwhelming choice of similar suppliers. Conversely, organizations have very finite resources with which to serve and service these customers. Finding the correct strategy for each and aligning strategy, tactics and resources accordingly is at the heart of this course. A robust, proven and qualitative approach to classifying customers and then developing appropriate strategies for each can be a game changer in many organizations. This training course will develop essential key account management skills, learning how to effectively manage your most valuable existing accounts, leading to improved customer satisfaction and increased customer loyalty. This highly engaging and practical training course will prepare all participants to manage key accounts effectively. Developments in technology, shifting markets and increasing pressure on costs are changing the way organizations buy.
Learning outcomes
By the end of this course the participants will be able to:
• Make use of proven strategies and tools to achieve market excellence
• Implement the total process of key account management
• Classify all customers according to a proven, qualitative approach and develop strategies and tactics appropriate to all
• Focus resources, time and attention effectively in the development of key accounts
• Demonstrate ability and confidence in managing key accounts
• Demonstrate how to develop an account pipeline for future growth
• Communicate more effectively with key customers
• Develop long-term mutually beneficial relationships

Who should enroll?
This training course is recommended for all those responsible for managing face-to-face relationships with customers that have a significant impact on achieving the organization’s business objectives.
Send an email to [email protected] to request a course training agenda
Why train with us
Vital Extra Learning guarantees our clients:
• State-of-the-art facilities and training infrastructure
• Extended tradition of hand-holding during post engagement
• Service delivery through highly seasoned industry experts.
• Value for money