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How to cancel a bank account in Mauritius

I have a bank account with a HSBC in Port Louis. I want to cancel the account. I have sent my proof of address in Australia and my bank details. I haven't received an acknowledgement. I have sent another email to remind the manager still no acknowledgement. I have called from Sydney. I was promised a return call  still no acknowledgement. The all process started in September 2017.

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