Hi, me again!
So the brazilian public service incompetence saga continues...
I decided to file taxes with Greenback tax services (highly recommended)
US Expats have an automatic 2 month extension with The IRS. Tax return was finalized on June 10, 2014, just 5 days before the deadline. The next morning I went to the Correios (post office) located at Recife Mall. That's where everything started going wrong.
Although there were 5 attendants, only two were actually servicing. Two people ahead of me and 20 minutes later, it was finally my turn. An elderly man in his late 60's politely asked what I needed. I inquired about the fastest shipping options available. He asked for the address and said earliest date would be 12-15 days. Around $170. For 4 sheets of paper inside an envelope. Uh... What?
One of the other attendants (youngest of all there) overheard the conversation and came over to help. He said, oh that shipping option is unavailable at the moment.
The older gentlemen said "oh there is also global blah blah blah... That's 3-5 days"
young man said: yes but thats only avalable for California and NY"
Me: "OK so what is my best option????"
Young man: "Sedex Mundi, 6 business days"
Ok, I thought to myself. There is a high chance my taxes will get there late but at this point I have no other option that I'm aware of. So I paid. $111 Reais. For an envelope with 4 sheets of paper.
Older gentlemen typed the label , printed it, slapped it on the envelope and threw in a box behind him. i asked: "can i check the address before I leave?"
Sure enough, it was ALL WRONG. POORLY typed. No zip code. At this point My blood is boiling but was able to keep my composture since I've been dealing with these type of situations for the past 4 years. The young man came over AGAIN, and fixed the address. Seemed like he's always on top of his older coworkers' actions.
Now let's Fast foward to 2 weeks later: envelope has not arrived. Surprise! surprise!
Tracking info says it has been stuck at some dept in Brazil since June 12. I figured Correios might have more info on the tracking info so I went to my local Correios office. Why did I do that?
Girl attendant: Oh wow it's been stuck at so so since June 12. It should have arrived a long time ago.
Me: yeah. I know. I can see the same exact info on the correios website. I was hoping you can explain
Girl: oh I dont know. I'm guessing you can call the 800 number and ask them what to do.
My husband and I left furious. We called the number and finally talked to a rep. They told us to go online and file a complaint and should get an update within 5 business days. I really don't know what to do. i don't even care if it's lost, just refund my money. What is another option to mail my docs?? Can an airline service be trusted? Ether way at this point, my tax return is way past due.