Phones, internet, and mail in Mauritius

Telephone and internet usage in Mauritius

Here is what the latest report from DataReportal tells us.

Landlines

The number of landline subscriptions is trending downwards. The latest report shows a 2.0% decrease in 2020 in the number of landlines and from 478,700 in 2020 to 469,100 in 2021.

Mobile phones

There were 1.96 million mobile connections in Mauritius in early 2022, a 1.4% increase (27,000) between 2021 and 2022. This is 154.1% of the total population in January 2022.

Internet

Also at the end of January 2022, Mauritius had 826,900 Internet users, a 0.1% (958 people) boost between 2021 and 2022. According to the report, the average mobile internet connection speed via cellular networks was 22.45 Mbps compared to 19.69 Mbps for fixed internet.

Phone service providers in Mauritius

Landline

The telephone network in Mauritius is provided by Mauritius Telecom (my.t). National and international communications are good. In general, houses, apartments and commercial premises have a line already installed. If not, an application must be made to the nearest branch either in person or online.

The connection is usually made within 15 days to 3 weeks. The installation costs for a landline (excluding VAT) are as follows:

	Domestic line	Professional line
Refundable security deposit	Rs 1,000	Rs 2,000
New line	Rs 1,500	Rs 2,500
Landline transfer	Rs 1,000	Rs 2,500
Line extension	Rs 1,500	Rs 1,500
Renewal of internal cables	Rs 1,500	Rs 1,500
Re-routing of the down conductor	Rs 1,500	Rs 1,500
Moving the telephone installation from one room or office to another	Rs 1,500	Rs 1,500
Monthly rental of the line	Rs 90

If the installation of the landline is done outside office hours, an additional Rs 500 will be charged. This amount is added to the first invoice issued for the new line.

Good to know:

The hours considered as out of office hours are as follows:

Monday - Friday 4:30 - 6:30 p.m.

Saturday and Holidays 8:00 a.m. - 4:00 p.m.

A security deposit is also required as follows: Rs 5,000 for foreign nationals and Rs 2,000 for professionals. The rental of the machine (optional) costs Rs 1,000, while the monthly subscription costs Rs 90 for individuals and Rs 225 for professionals.

To subscribe, you will need to produce the following documents:

An application form for installation;
A passport;
Proof of address.

Mobile network

Three providers share the mobile phone market in Mauritius: Emtel, my.t Mobile and Chili (Mahanagar Telephone Mauritius Ltd).

All of them offer monthly plans as well as prepaid cards that are very popular among Mauritians.

You will find official stores of these suppliers in large shopping malls and downtown or simply online:

The different providers and mobile phone packages in Mauritius

Emtel

2 formulas are available: prepaid (purchase of credit as you use it) and postpaid (monthly).

To rent an Emtel mobile line, you must go to an Emtel store and present proof of address and your residence permit and/or passport.

The formulas

The public can choose between several prepaid packages:

As for Emtel's postpaid formulas:

Getting an Emtel mobile line

Get a prepaid line

Buy a prepaid starter pack, which includes the purchase of a SIM card - Rs 100. The provider includes:

Free initial credit - Rs 87;
Free local SMS - Unlimited for 7 days;
Free data - 3GB per day for 7 days;
Caller tune - 1 caller tune 1-month subscription to personalized caller tune service;
Missed Call Alert - Free.

Recharge a prepaid Emtel Mobile account

Emtel allows prepaid number holders to recharge their phone credit online, through Emtel Epin, Emtel Scratch Cards, ATM Recharge (at ATMs) and through SMS Topup.

Rent a postpaid line

Download, print and fill out the Emtel Postpaid application form to save time when registering at the showroom.

Go to one of Emtel's showrooms and present a national ID card or Residence Permit and/or passport, a recent proof of address (not older than 3 months), and preferably the bank details of the mobile line holder. The provider includes:

RBT registration - Free (for 30 days);
Free Data (MB) - 750MB (valid for 30 days);
Caller tune - 1 caller tune;
Missed Call Alert - Free;
Unlimited Facebook - Free (for 30 days).

My.t Mobile

Rates - Billing is per minute:

Calls to my.t mobile (Prepaid and Postpaid) - Rs 1.20;
Calls to my.t landline / other landline operators (except for special numbers such as 301xxxx, 302xxxx, etc.) - Rs 3.48;
Calls to other mobile operators - Rs 3.60;
SMS - Rs 0.60 per SMS.

Rent a my.t mobile line

2 formulas are available: prepaid (purchase of credit as you use it) and postpaid (monthly).

Prepaid plan

It all starts with the purchase of a my.t Prepay SIM card, which costs Rs 100 (VAT included) and contains:

Rs 87 of free credit;
15 GB weekly unlimited at 2.14 GB/day for 7 days;
150 SMS.

The next step is to activate the my.t SIM card by calling 124 from the SIM card and following the instructions of the voice assistant.

Recharge a prepaid my.t Mobile account

To recharge a prepaid account, there are several options:

Scratch cards

Buy a my.t mobile scratch card to reveal the 14-digit number;
Call 124;
Choose option 1 by pressing 1 to recharge the account;
Enter the 14-digit code of the scratch card;
Receive an SMS indicating the new credit level and the validity of the account.

Dial *124* the 14-digit scratch card code followed by #;
Receive a flash SMS indicating the new balance and validity of the account;
Receive another SMS indicating the new credit level and validity of your account.

Recharge at the ATM of SBM, MCB, MPCB, Bank One

Insert the debit or credit card in the ATM;
Enter the PIN code of the debit or credit card;
Select the account;
Select transaction type (Recharge);
Select amount;
Enter cell phone number;
Confirm cell phone number;
Receive an SMS indicating the new credit level and the validity of the account.

Recharge by SMS (SBM and MCB)

You must have a bank account with SBM or MCB and be registered for this service with the bank.

To recharge:

Send a "topup" SMS to 8726 for SBM if the recharge amount has already been decided at the time of the request, e.g., Rs 100. For MCB, send the amount to 8700.

To recharge with a different denomination, send the SMS "topup xxx" to 8726 for SBM, where xxx is the denomination of the credit (Rs 50, Rs 100 and Rs 300).

Recharge with E-voucher

Some retailers can top up mobile phones with credit through my.t's E-voucher system.

Find a retailer who offers this service;
Choose the amount of the E-voucher (between Rs 10 and Rs 5,000);
Make sure you wait for the retailer to proceed with the recharge and for the confirmatory SMS before leaving the store.

Postpaid formula

Go to any Telecom Shop and present proof of address and your passport and/or Resident Permit.

Postpay 2000 at Rs 2,000 per month:

No data limit;
Unlimited SMS;
Unlimited calls;
To all mobile operators and local landlines;
Free Deezer.

Postpay 1000 at Rs 1,000 per month:

75 GB of data;
1,500 SMS;
600 minutes of calls to my.t mobile and landlines;
150 minutes of calls to other mobile operators;
Free Deezer;
Price per month Rs 1,000.

Postpay 500 at Rs 500 per month:

15 GB of data;
1,000 SMS;
360 minutes of calls to my.t mobile and fixed lines;
30 minutes of calls to other mobile operators;
Free Deezer.

Chili

The rates:

No activation fee (one time only - VAT excluded);
No possibility of monthly subscription.

Call charges:

To MTML (Mahanagar Telephone Mauritius Limited) / CHiLi number - Rs 1.15 /min;
To other networks (mobile/fixed) - Rs 2.30 /min;
To Rodrigues - Rs 3.60 /min;
SMS - Rs 0.50;
Additional benefits: 20 GB Data for 7 days, and 200 SMS.

The packages

The operator offers several packages:

Special Packs (which includes CHiLi Monthly Freedom Plan, the monthly postpaid package);
Mobile Internet;
Prepaid recharge card;
International roaming;
Caller tunes;
Additional services - Rs 15 / additional service.

Chili offers its subscribers to purchase additional and optional services:

SMS subscriptions;
Missed call alert;
Emergency credit facility;
Voicemail;
MMS;
Closed user group (minimum 10 members);
CHILE WORLD;
Mobile Chat;
Push Email;
Three-way calling.

Rent a mobile line Chili

Chili is present through many agencies and resellers throughout the island. Get in touch with one of them to buy a Chili SIM card or a recharge coupon to top up your mobile credit.

For a first-time purchase:

Show your ID if it's a prepaid plan;
Show your ID and proof of address if it's a monthly plan (postpaid).

Recharge a Chili Mobile account

Chili sells scratch cards to top up your mobile numbers. These cards are available at retail partners and at the following rates:

Rs 25;
Rs 50;
Rs 100;
Rs 300.

Using them is simple; just:

Scratch the designated area on the recharge card to reveal the 13-digit PIN code;
Dial *111* and enter the 13-digit PIN code.

Important :

To subscribe to a monthly plan with one of these operators, go directly to the authorized store of the provider of your choice by presenting an ID or your residence permit/passport and proof of address less than 3 months old.

Internet in Mauritius

There are currently 5 internet providers operating in Mauritius, Emtel, my.t, Bharat Telecom, Chili, and Canal . My.t, however, is the market leader.

The average fixed internet connection speed peaked at 19.69 Mbps at the end of January 2022, with an increase of 1.80 Mbps, or 10.1%, during the same period.

As for WiFi spots, they are available in many public places: shopping malls, some fast food chains, the airport, etc.

Internet service providers in Mauritius

Emtel

For internet connection, the telecommunications provider Emtel offers Airbox, namely Airbox 4G and Airbox 5G.

The formulas available are:

Prepaid: From Rs 999 up to Rs 1,499;
Postpaid: Router at Rs 1,699 and a landline phone at Rs 100 incl. VAT, options from Rs 984 to Rs 1,484;
Airbox : At Rs 1,300 for internet, calls to landlines and TV channels.

Regarding internet connection via Emtel Airbox, go to an Emtel or Canal agency to subscribe with one of the Emtel agents present and providing:

Your identity card or passport/residence permit;
A recent proof of address;
Mobile phone number of another contact.

My.t

My.t offers TV Internet packages. Several packages are available:

20Mbps at Rs 1,200 / month - 60 TV channels;
50Mbps at Rs 1,500 / month - 60 TV channels;
100Mbps at Rs 2,000 / month - 60 TV channels - Wifi repeater;
500Mbps and TV at Rs 3,800 / month - 60 TV channels - Wifi repeater;
1Gbps at Rs 6,500 / month - All channels - Wifi repeater - Unlimited local calls from one my.t landline to another;
TV à la carte at Rs 50 / month, to subscribe to the channel of your choice from the selection offered by the provider.

All details are on the online brochure of my.t.

Concerning the internet connection via my.t, you must first check the eligibility of your line to the optical fiber by calling 8902. If it is eligible, you can proceed online or by going to a branch of the provider with your residence permit/passport, proof of address and possibly authorization from your landlord if the line is not in your name.

If you apply online, there are 2 possibilities:

For both options, you must apply online:

If you have a phone line, you will need to provide your landline/customer/mobile phone number and follow the procedure.
If you do not have a phone line, you will need to enter your cell phone number and follow the procedure.

Bharat Telecom

The operator specializing in fiber optics offers 2 types of packages: unlimited offers and offers "Internet for a purpose", i.e., whose use is for a specific purpose, education, security and recreation, to discover here.

The unlimited offers

Turbo - 5 Mbps - Rs 699 / month;
Ultimate - 10 Mbps - Rs 799 / month;
Extreme - 20 Mbps - Rs 1,219 / month.

“Internet for a purpose” offers

Education - Rs 300 / month;
Security - Rs 400 / month;
Entertainment - Rs 550 / month.

For internet connection through Bharat Telecom, 2 offers are available:

Offer 1 - 12 months contract: refundable security deposit of Rs 1,000;
Offer 2 - open-ended contract: refundable security deposit of Rs 1,000 and Rs 1,150 (incl. VAT) for the installation fee.

Please note that once the installation request is approved, a technical team will schedule an appointment for the installation. The appointment time is 2 to 3 weeks, which may vary depending on natural factors or factors beyond the control of the supplier.

Important:

To date, the following areas are served by Bharat Telecom: Bananes - Beau Bassin - Belle-Rose - Castel - Camp Fouquereaux - Chebel - Cluny - Curepipe - Eau Coulée - Ébène - Floréal - Forest Side - Highlands - Hermitage - La Rosa - Mare d'Albert - Mesnil - Midlands - Mont Fertile - New Grove - Nouvelle France - Plaisance - Phoenix - Palma - Plaine Magnien - Petit Camp - Pinewood - Quatre Bornes - Rose-Hill - Rose Belle.

Chili

The operator offers 3 types of internet connection:

1. The C-Wingle USB connection key - Rs 1,500 (VAT included)

Features:

2-way connectivity, 3G and Wi-Fi;
Provides data and SMS services;
Connects directly to the PC or laptop;
Also connects up to 10 Wi-Fi-enabled devices.

2. C-Wingle USB dongle with power adapter - Rs 1,675 (incl. VAT)

Features:

Two-way connectivity, 3G and Wi-Fi;
Provides data and SMS services;
Allows connection of up to 10 Wi-Fi devices.

3. C-Box Router (Wi-Fi Internet at home/office) - Rs 2,850 (incl. VAT) with any Internet plan.

Features:

2-way connectivity, Ethernet port and Wi-Fi;
Data, Voice and SMS services;
Connects 2 Ethernet ports and up to 32 Wi-Fi devices;
Voice service enabled: connect a phone and make calls.

Plans

Packages	Price (excl. VAT)	Price (incl. VAT)	Validity (days)	Free use	Activation code
Unlimited monthly ( 2TB)	Rs 608,70	Rs 700	30	Unlimited	act ul
Quarterly Unlimited (6TB)	Rs 1,565.22	Rs 1,800	91	Unlimited	act ulq
Semi-annual Unlimited 12TB	Rs 2,608.70	Rs 3,000	182	Unlimited	act ulh
Annual Unlimited (24TB)	Rs 4,173.91	Rs 4,800	365	Unlimited	act uly

Good to know:

Once you have exceeded the allocated usage limit, the data speed is limited to 256 Kbps.

Useful links:

Mauritius Telecom

EMTEL

Chili

EMERGENCY NUMBERS

Samu: 114

Fire and Rescue Service: 115

Coast Guard: 212 27 47

Police: 112 / 999

Line Barracks: 208 12 12

Tourist Police: 213 17 40

Electricity: 130

Water: 170

Child Protection Unit: 113

Crime Prevention Unir: 148

INFORMATION

Mauritius Meteorological Services: 686 1031

Telephone directory: 150

Tourist Information: 152

Flights: 89 65

Road traffic: 203 12 51

Post office in Mauritius

The growing development of tourism generates a significant flow of mail and frequent international deliveries thanks to the air service. However, during the high tourist season, the delivery time varies from 4 days to 3 weeks.

Opening hours of the post offices:

Monday to Friday - 8.15 a.m. to 4 p.m. - Saturday - 8.15 a.m. to 11.45 a.m.

Useful link:

Mauritius Post

Express mail in Mauritius

Sometimes a letter or a parcel needs to reach its recipient very quickly. There are several services available for this purpose:

Article written by expat.com
Last update on 21 March 2023 19:24:11

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