Hiring System Support Analyst

Publiée il y a 5 mois
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Expérience Senior
Types de contrat Contrat à durée indéterminée
Horaires Temps plein
Compétences linguistiques Néerlandais (Intermédiaire), Anglais (Intermédiaire)
Description du poste

• Provide onsite(local) technical support to End users
• Troubleshoot multiple computer and mobile platforms: Macintosh, Windows, Android and iOS
• Provide advanced support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications
• Manage and provision equipment for all new hires (mobile phone, desktop peripherals, laptops and desktops)
• Troubleshoot and support video conference equipment, including events held onsite:
● Provide technical support for meetings, conferences, classes and corporate-wide broadcasts.
● Provide user assistance and training with operation of multimedia systems.
● Interact with staff, faculty and guests.
● Perform analysis, diagnosis and resolution of complex Audio Visual hardware problems and implement corrective solutions
● Maintain documentation of Audio Visual (AV)/Video Conference (VC) maintenance, failures, removal and installation
● Provide onsite support for visitor and executive level events
● Perform daily maintenance of hardware and software for AV/VC
● Work with Client Engineers to troubleshoot difficult internal problems
● Strong diagnostic skills
● Adept in Technical Documentation
● Flexible schedule a must
• Remotely troubleshoot local and networked printers, including multi-functional copiers
• Open, track and close all service requests, as well as manage the classification, assignment, tracking, and completion of requests
• Identify and implement innovative solutions to resolve customer issues
• Ensure resolutions are consistent with company standards and policies
• Liaise between local suppliers/Suppliers and our internal teams when troubleshooting as necessary

Compétences
• Advanced knowledge of Windows and OSX platforms. Linux is a plus.
•Familiar with standard networking concepts (TCP/IP, Windows Networking, VPN)
• Experienced supporting productivity tools such as the Microsoft Office Suite, Google Apps, and gMail in a corporate environment
• Experienced utilizing spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
• Mobile support experience for iOS, Android, and MDM solutions
• Ability to lift up to 50 lbs
• Passion for providing the best customer service
• Flexibility to extended hours or modified schedule to support planned activities or emergency situations
• Excellent written and verbal communication skills
• Excellent organizational skills and ability to prioritize tasks among many competing requests
• Self-starter with an openness to learn
Diplômes
high school
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