International bank Transfer on Hold Stc Pay

Dear,

     I Transfer Money from sct pay to international bank transfer .But it is on hold. I call Customer service . They Told it is in Under process some technical issue.I  transfer since 6 months every time go. but this time its on hold. Please my money will be safe deliver or refund . other wise my money is safe or loss....
@PEERULLA KHAN PATHAN once in blue moon STC pay get delayed , but your money is safe, it will be delivered. or return in your wallet.
if you have any problem in adding more money or transfer money to any more only then you need to call them.
for checking you can transfer 1 or 2 riyal  to any of your friend STC PAY to verify.