Validity of existing (IQAMA TRANSFER) Sponsorship change request

My friend is facing the issue of the sponsorship change request,
His new company has sent the request to current sponsor when the iqama was valid (2 Days) and due to CR expiry and Zakat fines the sponsor's government portal got blocked (Absher), now the iqama has expired and new employer has made the request 15 days before, but it is still showing understudying hence I would like to know what is the validity for the request and how can we cancel the request and raise another request?

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