Lotte Mart - Contacting Customer Services

Has anyone had much luck with contacting Lotte Mart Customer Services via email or facebook?

I emailed them at the email address on their website (info[at].....) last Thursday to report a problem with a product. Not heard anything. It's not a major issue. I was just providing feedback really. Still would be good if they at least send an acknowledgement.

Similarly, when I contacted them via facebook to ask about TET opening hours, that message also went unanswered.

Must say, other supermarkets like Big C have always responded and without delay.

You’d reckon that for the prices Lotte Mart charges they’d have the courtesy to respond to email and facebook messages.

I've never tried to contact Lotte Mart by email or FB.

Did you write them in Vietnamese or in English? (if in English, they probably can't read it)

Why don't you just go there?

cruisemonkey :

I've never tried to contact Lotte Mart by email or FB.

Did you write them in Vietnamese or in English? (if in English, they probably can't read it)

Why don't you just go there?

I had contacted them on a couple of occasions via email before. Last time (on 30 April 2019) was to ask about how long before the points on Loyalty card expires if it’s not used regularly. I contacted them while in Malaysia. Customer Services responded the next day with answer. If anyone's interested it's 2 years BTW.

Both occasions contact was in English. Response also in English. Although response does seem like it's been through an online translator, I can understand it.

When I write to Vietnamese businesses I usually take the privilege of checking what I've written by translating from English to Vietnamese using Google translate. Then translate that back to English to see if it translates back to English exactly how I wrote it initially. Most times it doesn't. So I re-word the English, then rinse and repeat.

Sometimes this process takes a while. But eventually I get there. Then only I send the English version.

I always assume the recipient will translate what I've written to Vietnamese, hence the above process. I've noticed that it's useful to know some Vietnamese, as you can sometimes see where the Vietnamese translation has gone wrong and change the Vietnamese translation and get the English version to suit.

e.g. recently I was chatting online with Vietnamese friend (in Vietnamese). After seeing a picture of me, she said I looked fat now. I said the picture was taken 6 months ago, now I'm a little less fat.

Translation by Google translate:

Bây giờ ít béo hơn một chút (Now a little fatter)

Which is not what I meant. So I experimented by switching around the 'ít' (less):

Bây giờ béo ít hơn một chút

stuck this in google translate and got:

Now a little less fat

I felt this conveyed the correct meaning. Anyone fluent in Vietnamese can maybe correct it. (I'm only intermediate).

BTW, the facebook message I sent to Lotte Mart was in Vietnamese. I'd presume that if it was unintelligible, staff would've come back to me and said 'không hiểu' (don't understand).

Re. latest email, I've had a response from a senior staff member last night (at 9pm). So that's good.

p.s. apologise, this post has somewhat gone off in a tangent talking about vietnamese language. But I still feel everything is relevant to the reply.

sanooku :

Translation by Google translate:

Bây giờ ít béo hơn một chút (Now a little fatter)

Which is not what I meant. So I experimented by switching around the 'ít' (less):

Bây giờ béo ít hơn một chút

stuck this in google translate and got:

Now a little less fat

I felt this conveyed the correct meaning. Anyone fluent in Vietnamese can maybe correct it. (I'm only intermediate).

Both sentences carry the exact same message. The order of words (ít béo vs. béo ít) doesn't change the meaning at all, Google translation notwithstanding.

However, béo is a pure Northerner term.  If the person to whom you conversed was a young Southerner, she might have difficulty understanding the word.

I used to shop fairly regularly at Lotte Mart, but then I eventually realized I can get most everything somewhere else without having to deal with the parking lot, walking in, the loud music, the crowds, the escalators, the noise, and the checkout lines.

It's a great place if you want to pick up a large number of items at the same time, but if you just need a few things, it's not so convenient.

I miss my Q7 lotteMart and DQ for that matter. :sosad:

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